Why are the components of the Jefferson Hospital System underutilized?

  

Hospital System
For this Dropbox assignment, please read pages 692-716 (Case 14) of the course textbook Strategic Management in Health Care Organizations.
In these pages, the Jefferson Hospital System (JHS) is described. JHS
consists of a full-service, acute-care hospital (Cooper Green Hospital),
specialty outpatient clinics (Jefferson Outpatient Care), and six
satellite, primary care clinics (the Community Care Plan). With these
components, JHS provides a full spectrum of medical care and a choice of
two affordable payment options for what is considered to be an
underserved population. Create a 2- to 3-page report in Microsoft Word
document that answers the following questions.
Why do you think the
components of this system are underutilized? (Please note that this is
not just a problem of poor marketing and communication.)What would you do to increase the utilization of
these services and attract a greater mix of paying patients? State at
least four steps or actions you would take for this.
Support your responses with examples.
Cite any sources in APA format.
Submission Details
Name your document SU_HCM4025_W1_A3_LastName_FirstInitial.doc.
Submit your document to the W1 Assignment 3 Dropbox by Tuesday, July 5, 2016.
Assignment 3 Grading Criteria
Maximum Points
Analyzed the components of the medical system at JHS that were underutilized.
15
Explained why the components of the medical system were underutilized.
15
Summarized the steps to increase the utilization of services and attract a greater mix of paying patients at JHS.
15
Used correct spelling, grammar, and professional vocabulary. Cited all sources using correct APA format.
5
Total:
50

Introduction:

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The Jefferson Hospital System (JHS) is a full-service acute-care hospital that comprises specialty outpatient clinics, and six primary care clinics. With the presence of various components, JHS provides a full spectrum of medical care and is recognized for its affordable payment options for a designated under-served population. However, despite the availability of services, the components of this system are underutilized. In this report, we aim to identify the potential reasons for underutilization and suggest steps that JHS can undertake to increase utilization.

Description:

The following report examines the components of the Jefferson Hospital System (JHS) and discusses why the medical facilities remain underutilized. Beyond poor marketing, it is important to understand the critical reasons that impact admission and trust in such hospitals. Therefore, this report analyzes the potential factors and barriers that prevent the optimal utilization of services at JHS. Additionally, this report will discuss some actionable steps JHS can take that could help increase utilization and attract a greater mix of paying patients. In addressing these questions, this report aims to provide insights into the challenges faced by JHS and suggests effective solutions that can contribute to meeting the organization’s objectives.

Objectives:
– To analyze the reasons for underutilization of the Jefferson Hospital System (JHS).
– To identify steps to be taken to increase utilization of JHS services and attract a greater mix of paying patients.

Learning Outcomes:
After completing this assignment, students will be able to:
– Evaluate the components of a healthcare system that are underutilized
– Explain the underlying reasons for underutilization of healthcare services
– Develop strategies to increase utilization of healthcare services
– Apply APA format to cite sources in a professional report

Heading: Analyzing the Underutilization of JHS Components
Learning Outcome: Evaluate the components of a healthcare system that are underutilized
Objective: To analyze the reasons for underutilization of the Jefferson Hospital System (JHS).

Heading: Reasons for Underutilization
Learning Outcome: Explain the underlying reasons for underutilization of healthcare services
Objective: To identify reasons for underutilization of the JHS components other than poor marketing and communication.

Heading: Strategies to Increase Utilization
Learning Outcome: Develop strategies to increase utilization of healthcare services
Objective: To identify steps to be taken to increase utilization of JHS services and attract a greater mix of paying patients.

Heading: Implementation and Reporting
Learning Outcome: Apply APA format to cite sources in a professional report
Objective: To create a 2- to 3-page report in Microsoft Word document that answers the questions and cites any sources in APA format.

Solution 1:

Why JHS Hospital System Components are Underutilized

JHS hospital system offers a full spectrum of medical care to an underserved population, but its components such as Cooper Green Hospital, Jefferson Outpatient Care, and the Community Care Plan are underutilized. The components are underutilized for several reasons such as restrictive payment options, lack of patient engagement, administrative complexities, and inadequate marketing strategies. Unlike other healthcare systems, JHS has a limited payment option for the underserved population, which affects their healthcare utilization and outcomes. The underutilization of JHS components requires a multifaceted approach that goes beyond marketing and communications.

Four Steps to Increase Utilization of JHS Components

To increase the utilization of JHS components and attract a greater mix of paying patients, the following four steps should be taken:

1. Implement an effective patient engagement strategy: A patient-centric approach that fosters trust, local community inclusion, and culturally-tailored care delivery can improve utilization. For example, JHS can introduce a patient navigation program that assists patients in the healthcare system by providing community resources, scheduling appointments, and acting as a liaison between the patients and providers.

2. Improve payment options: Financial barriers are a significant reason why patients do not seek care. JHS can work with local government, foundations, and other community partners to provide additional financial options. For instance, JHS can seek financial assistance from private insurers, public programs, and non-profits to finance community-based clinics and health services.

3. Simplify administrative complexities: Complex administrative procedures and software can hinder JHS staff and providers, leading to sub-optimal utilization. JHS can adopt electronic health records and optimize the scheduling and billing process, thereby enhancing provider satisfaction and productivity.

4. Increase marketing and community outreach: Even though underutilization is not solely a problem of poor marketing and communication, JHS can strategically amplify its marketing and outreach efforts to attract more patients. For instance, JHS can collaborate with local community organizations, run health campaigns and use social media to reach a broader population.

Solution 2:

Utilization of Jefferson Hospital System Components: Causes and Solutions

The Jefferson Hospital System (JHS) provides a full spectrum of medical care to an underserved population. However, JHS components like Cooper Green Hospital, Jefferson Outpatient Care, and the Community Care Plan are underutilized. The underutilization causes are complex and interconnected with solutions that go beyond marketing and communication.

Causes of Underutilization at JHS

The components of the JHS system are underutilized due to several factors such as a limited payment option, lack of patient engagement, inadequate marketing strategy, and administrative complexities. JHS focuses on arranging healthcare delivery for an underserved population, but its payment options, in the form of subsidized insurance programs and out-of-pocket payment, are limited. This limits access to healthcare and decreases overall utilization. JHS also lacks effective patient engagement strategies, including culturally competent care, community integration, and chronic disease management, that could help increase patient utilization. Moreover, JHS marketing and outreach strategies are inadequate, with limited engagement with the community. Administrative burdens in the form of complex software, Electronic Health Records (EHR) complexities, and a lack of adequate support staff can decrease provider satisfaction and reduce overall utilizati

Four Steps to Increase Utilization of JHS Components

To increase utilization of JHS components, the following steps can help:

1. Increase Payment Options: JHS should increase payment options for patients to improve the affordability of healthcare services. The organization can explore partnerships and collaborations with government organizations, nonprofits, and local foundations to finance healthcare services for the underserved population.

2. Enhance Patient Engagement: The JHS should prioritize patient engagement by adopting strategies such as community-based health education and closer integration with community organizations. Additionally, JHS should develop a patient navigation program that provides assistance in coordinating care, referral to specialized care, and other services that encourage regular healthcare visits.

3. Streamline Administrative Processes: JHS can reduce administrative complexities by adopting electronic health record systems, scheduling tools, and expanding staff to optimize healthcare delivery. This will reduce the burden on physicians, nurses, and other healthcare workers, promoting patient-centered care.

4. Improve Marketing and Outreach: JHS should improve marketing and outreach strategies to increase utilization of healthcare services. For example, creating a membership program that offers discounts on services or partnering with community organizations to run health campaigns and organize community events that promote health awareness and education could positively impact the community.

Suggested Resources/Books:

1. The Healthcare Handbook: A Clear and Concise Guide to the United States Healthcare System by Elisabeth Askin and Nathan Moore. This book provides a comprehensive overview of the U.S. healthcare system, including information on hospital systems and payment options for underserved populations.

2. Healthcare Strategic Planning, Fourth Edition by Alan M. Zuckerman. This book offers guidance on developing effective strategies for healthcare organizations, including hospitals and clinics.

3. Healthcare Marketing: A Case Study Approach by John L. Fortenberry Jr. This book provides case studies and practical advice on developing successful marketing strategies for healthcare organizations.

Similar asked questions:

1. What are some common challenges faced by hospital systems in serving underserved populations?
2. How can hospital systems effectively market their services to attract a more diverse mix of paying patients?
3. What role do government policies and regulations play in shaping hospital systems and their ability to serve underserved populations?
4. What are some successful strategies employed by other hospital systems in addressing issues of underutilization of services?
5. How can hospital systems engage with the communities they serve to better understand and meet their healthcare needs?

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