What was the periodic problem in the Food Services department at the faith-based, nonprofit hospital in Florida?

  

Root Cause AnalysisA faith-based, nonprofit hospital in Florida had a periodic problem with its Food Services department. One or two patients each week did not receive an evening meal from Food Services. In some cases, the patient complained to the attending nurse, who then found a frozen dinner, warmed it, and delivered it to the patient. In other cases, the patient said nothing at the time but later complained to family members or noted the problem on the patient satisfaction survey. When nurses occasionally complained to Food Services staff about the missing dinners, the only response was that the patient was not on the list. The nurses decided that the easiest solution was to have on hand a few frozen dinners for patients who were not on the list and complained.One enterprising nurse decided to go directly to the director of Food Services to determine why a particular patient was not on the list and had not received dinner. She found that while most patients either already registered the day before or had been admitted earlier in the day (between 7 am and 2 pm), information on the few patients admitted later might not have been transmitted to Food Services. The director had asked that the list of patients, patient room numbers, and special dietary needs be transmitted to him by 3:30 pm each day. If patient registration information had not yet been completed at that time, the patients name would not be on the list, and the patient would not receive a dinner that night (Fottler, Ford, & Healton, Year?). For your paper, please include:What is the root cause of this problem? How can the root cause be addressed so that it is eliminated in the future?If the hospital had a similar system problem in another area, how would you suggest it manage that problem? Base your response on a situation in which x-ray or lab test results sometimes arrive too late for the attending physician to consider in the treatment of patients.Your paper should be a minimum of two to three pages in length, excluding the title and reference pages, and formatted according to APA guidelines

Introduction:

Don't use plagiarized sources. Get Your Custom Essay on
What was the periodic problem in the Food Services department at the faith-based, nonprofit hospital in Florida?
Just from $13/Page
Order Essay

Maintaining a high level of patient satisfaction is a top priority for healthcare facilities, including hospitals. One critical aspect of patient satisfaction is ensuring that patients receive all the necessary services, including meals. However, a faith-based nonprofit hospital in Florida had a recurring problem with its Food Services department not providing an evening meal to some patients. Despite several complaints from patients, some cases went unnoticed, affecting the overall satisfaction level of the patients.

Description:

This case describes an incident at a faith-based hospital in Florida where patients did not receive an evening meal from the Food Services department. Although the nurses occasionally complained to Food Services staff, they did not receive a response other than that the patient was not on the list. As a result, the nurses determined that having a few frozen dinners would solve the problem. An enterprising nurse, however, decided to go directly to the director of Food Services to determine why a specific patient was not on the list and had not received dinner. Upon investigation, it was discovered that the cause of the problem was that the list of patients, room numbers, and special dietary needs were not entirely transmitted to the director by the designated time of 3:30 pm.

Root Cause Analysis:

The root cause of the problem was the delayed transmission of necessary patient information to the director of Food Services. This delayed information represented a gap in communication between the patient registration team and the Food Services department. As a result, patients admitted later in the day or whose registration process was not completed before 3:30 pm did not receive the appropriate meal.

Addressing the Root Cause:

To address the root cause of the problem of patients not receiving evening meals, the hospital administration could consider implementing a more robust communication process between the different departments. One solution could be to have the patient registration team electronically update a spreadsheet that the Food Services department has access to, detailing relevant patient information such as dietary restrictions and room numbers. This would ensure that patient information is transmitted promptly, and no patient misses out on their evening meal.

Managing a Similar Problem in another Area:

If the hospital had a similar problem in another area, such as X-ray or lab test results arriving too late for the attending physician to consider in the treatment of patients, the hospital administration should consider implementing a process improvement strategy. This approach would entail utilizing process mapping, gap analysis, and failure mode and effect analysis to identify potential root causes of the problem. After identifying the root cause, the hospital should develop and implement a corrective action plan to address the issue.

Conclusion:

In conclusion, the faith-based nonprofit hospital in Florida experienced a problem with its Food Services department not providing an evening meal to all patients. The root cause of the problem was the delayed communication of necessary patient information between different departments. By implementing a more robust communication system between the patient registration and Food Services teams, the hospital administration could address the root cause of this problem. Additionally, the hospital could use a process improvement strategy to address any similar problems in other areas.

Objectives:

1. To understand the importance of identifying the root cause of a problem in a healthcare organization.
2. To learn how to address the root cause of a problem to eliminate it from occurring in the future.
3. To develop problem-solving skills for identifying and resolving system-wide issues in healthcare organizations.

Learning Outcomes:

1. The learner will be able to identify the root cause of a problem in a healthcare organization using a systematic approach like Root Cause Analysis.
2. The learner will be able to propose solutions to eliminate the root cause of the problem in order to prevent its recurrence.
3. The learner will be able to apply problem-solving skills to identify and address system-wide problems in healthcare organizations.

Root Cause Analysis:

The root cause of the problem in this case is the delay in transmitting patient information from the registration department to the Food Services department. The patient information is transmitted by 3:30 pm each day, and any patient admitted after this time is not included on the list for the evening meal. Therefore, patients who were admitted later in the day were not receiving their meals, which caused dissatisfaction among the patients.

Addressing the Root Cause:

To address the root cause, the hospital could implement a system where patient information is transmitted to the Food Services department in real-time as soon as the patient is admitted. This could be done by updating the hospital’s electronic health record system, so that all relevant departments have access to the patient’s information in real-time. This would ensure that all patients receive their meals in a timely and efficient manner, and there would be no delay in providing meals to patients who were admitted later in the day.

Managing Similar System Problems in Other Areas:

If the hospital had a similar system problem in another area, such as delayed x-ray or lab results, the hospital could implement a similar real-time notification system to address the problem. This would involve updating the hospital’s electronic health record system to notify relevant departments in real-time when new test results are available. This would ensure that attending physicians are aware of any new test results as soon as possible, which would allow them to consider the results when treating their patients.

In conclusion, identifying the root cause of a problem and addressing it is crucial for improving patient satisfaction and quality of care in healthcare organizations. By implementing real-time notification systems, healthcare organizations can prevent similar system problems from occurring in the future.

Root Cause Analysis:

The root cause of the problem faced by the faith-based nonprofit hospital in Florida is the lack of coordination between the patient registration process and the Food Services department. The list of registered patients, their room numbers, and dietary needs were not appropriately communicated to the Food Services director in a timely manner, which led to some patients missing their evening meals. This caused inconvenience to patients, dissatisfaction among their family members, and ultimately affected the hospital’s patient satisfaction scores.

Solution 1:

To address the root cause of the problem, the hospital must implement a more efficient communication system between the patient registration process and the Food Services department. One solution could be the automation of the patient registration process, which would ensure that the patient’s information is immediately available to the Food Services director without relying on manual processes prone to errors and delays.

An automated system would generate a real-time list of registered patients, their room numbers, and dietary needs, which would be accessible to the Food Services director within seconds of the patient being registered. This would eliminate any delays and ensure that all patients receive their evening meals on time. Additionally, the system should be designed to alert the hospital staff to investigate any discrepancies in patient room numbers or dietary requirements that might affect Food Services’ ability to provide meals.

Solution 2:

In any hospital setting, delays in receiving test results are common, and it is essential to have a plan in place to manage such delays. One solution to this problem could be to establish an automated process or a checklist that can prompt hospital staff to follow up with the laboratory and radiology departments continually.

The checklist could be designed to capture the status of lab or x-ray tests ordered by physicians, the time required to receive test results, and the documentation of test results in the patient’s electronic health record. This would improve the communication between the laboratory and radiology departments, nurses, and physicians, allowing them to work together to provide the most efficient and effective care to their patients.

Conclusion:

By implementing a more efficient communication system, patients’ needs can be met, and satisfaction can be improved, affecting the hospital’s patient satisfaction scores positively. The hospital must establish standardized processes and checklists that allow hospital staff to recognize problems and take steps to rectify them quickly. By addressing both the root causes of problems and proactively implementing preventive measures, the hospital can maintain a high standard of patient care and satisfaction.

Suggested Resources/Books
1. Root Cause Analysis: A Step-by-Step Guide to Using the Right Tool at the Right Time by Duke Okes
2. Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation by ABS Consulting
3. The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed by Michael L. George

Similar Asked Questions
1. What is the importance of conducting root cause analysis in organizations?
2. How can organizations ensure that the root cause identified is accurate and effective?
3. What are some common mistakes made during the root cause analysis process?
4. How can organizations use technology to improve their root cause analysis process?
5. How can organizations use the findings of a root cause analysis to implement long-term solutions?

Root Cause Analysis

Root cause analysis is a problem-solving technique used by organizations to identify the underlying causes of issues or incidents. In the case of the Florida-based nonprofit hospital, the root cause of the problem was the incomplete transmission of patient information to the Food Services department. The department had a list of patients who were scheduled to receive meals, but patients admitted later in the day were often not included due to incomplete data transmission. This resulted in a few patients each week not receiving their evening meals.

To address the root cause of the problem, the hospital could implement a few solutions. First, they could revise the information transmission process to ensure that patient data is comprehensive and transmitted timely across departments. They could also use technology solutions to update patient data in real-time, enabling Food Services staff to access an accurate list of patients at all times. Additionally, the hospital could implement a monitoring system to validate whether patients received their meals or not, providing timely feedback to the Food Services team and other relevant departments.

If the hospital had a similar problem in another area, such as x-ray or lab test results becoming available too late for attending physicians to consider in patient treatment, they could manage the problem by implementing a similar solution. For example, the hospital could implement a system that automatically alerts attending physicians when new test results become available, allowing them to modify the patient’s treatment plan accordingly.

In conclusion, root cause analysis is an essential tool for organizations to identify the underlying causes of problems and incidents. By addressing the root cause of the issue, organizations can develop effective solutions that not only resolve the problem but also prevent similar issues from arising in the future.

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more
× How can I help you?