What specific HR information should be included in an orientation booklet for an employee’s overseas assignment?

  

The employee you have chosen to send on this overseas assignment will be going with a spouse and two school age children for a specified period of time (usually somewhere between 18 and 36 months. Do not forget the two school age children with between 18 and 36 months).Page 1 of the project sets the stage by introducing yourself (the HR manager), your organization, the employee and the new assignment. (Already done see the attachment name with Expatriate Packets Summary)Create the orientation booklet, including both general information about the particular city and country you have chosen (e.g., currency, exchange rate, language, schools, taxes, political structure, climate, etc.)andspecific HR information (e.g., compensation package, relocation allowances, spousal/family assistance, cultural and/or language training, benefits, tax offsets, etc.). (Like the examples in the attachments)And this time I need the whole Patriate Packets, which means you need to write the whole patriate packets based on the summary in attachment write about the apple in Nairobi, Kenya. I need at least 30 pages this time for the complete assignment.
June 10, 2016
Dear Winston Mathews,
Congratulations on accepting our offer to serve as Apples new regional manager in Nairobi,
Kenya. For the next five years, you will be working as Apples Eastern Africa Regional manager
and we are very delighted to have you as part of our dynamic global team.
I also take this opportunity to congratulate your wife, Brandy on her selection as sales director.
WE do hope that you and your family will find this new assignment enjoyable and rewarding as
well.
As the new regional manager you will be responsible for spearheading Apples operations in
East Africa which is composed of Kenya, Uganda, Tanzania, Burundi and southern Sudan. We
have been operating in the area for the last three years and it has promised to be a key pillar in
promoting Apples operation in Africa.
In order to ensure a smooth transition, we have assigned you a sponsor, Julius Yego. Yego is the
operations coordinator in the regional office and has worked for the company for the last two
years. Being a local citizen, he his quite familiar with the geography of Kenya as well as its
culture and operations. We hope that you and your family will find his services to be invaluable.
Finally, I have enclosed here a copy of our Welcome to Kenya information package which
contains invaluable information on your new journey. This package is tailored for your family
and your assignment. Please read it and if you have any questions, please feel free to contact me
or my department.
I wish you all the best in your new endeavor as the apple Inc. Easter Africa Regional Manager.
Once Again, congratulations,
Sincerely,
Alex, R. Davisdson
Human Resources Expatriate Manager
Alex@Apple.com
February 24, 2012
Dear Michael Tetu,
Congratulations on your management position as Security Officer for ExxonMobil in Douala,
Cameroon. We are very excited to have you as part of the team. Your three year assignment will
be challenging and rewarding, ensuring that the security of our state of the art facilities and
personnel are operating in a safe environment.
I will also take this opportunity to congratulate your spouse, Mandi, on her selection as a
logistics clerk. We, at ExxonMobil, hope that you and your family will find this assignment and
location to be an enjoyable experience.
We have included our welcome packet, which has been personally tailored to your family and
your assignment. Please read the complete packet as it contains valuable information about
Douala and Cameroon, preparation tips and guidelines prior to your arrival in-country, what it is
like to live in Cameroon, and finally how to conduct business there. As you know, ExxonMobil
prides itself in taking care of its most valuable asset, its people. That is what separates us from
the competition. As a result, if you have any questions, regarding the information in the
welcome packet or about your upcoming assignment, please feel free to contact me or my
department.
In order to assist in your move to Douala, we have also assigned you a sponsor, Mr. Tom
Cherepko. He is currently the Chief of Operations in Cameroon for the last five years and is well
suited to answer any questions you may have and help you and your family get settled in
Cameroon. His contact information is tom.chereptko@exxonmobil.com or (237) 65-78-89-42.
Again, please read the enclosed welcome packet and do not hesitate to contact us or your sponsor
for any additional information. We are here to make your move to Douala as smooth as possible.
Good luck and safe travels.
Sincerely,
Alex C. Lovasz
Human Resources Expatriate Manager
713-680-7993 ext. 101
Alexander.lovasz@exxonmobil.com
Welcome Packet:
Douala, Cameroon
January, 2012
2
Table of Contents
Welcome Letter from CEO of ExxonMobil
5
General Information on Cameroon..
6
Geography & Climate…
Population.
Flag of Cameroon.
Languages.
Government..
Holidays
Major Industries
6
6
7
7
7
8
8
Overview of Douala
9
Preparing to leave for Cameroon..
10
Pre-requisites for Entry
Cultural Training…
Job Training prior to departure…..
Preview Visit
Your Pet…
Health Insurance and Services.
Immunization & Anti-Malaria Prophylaxis.
Moving Expenses.
Your Sponsor
10
10
10
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11
12
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Living in Cameroon…
Arriving in Douala
Registering at the Embassy…
Housing.
Job Training in-country.
Banking & Currency.
COLA & Taxes.
Schools..
Childcare
Healthcare Services
Work program for Spouses
Satellite and Internet Services
Electrical Appliances..
Utilities…
Church Services..
3
13
13
13
14
14
14
14
15
15
15
15
16
16
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Postal Services….
Transportation………….
Company.
Public..
Driving in Cameroon..
Security and Crimes
Shopping.
Eating in Cameroon.
Sports Club……
17
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19
20
20
21
Conducting Business in Cameroon..
22
General Policies
Structural Policy Developments
Workers Rights.
General information on Conducting Business..
Meeting & Greeting..
Business Meetings/Negotiations..
Social Events & Gifts
22
22
23
23
23
24
25
Appendix A—Maps.
27
Appendix B—Compensation Table with COLA.
29
References
30
**If you have any questions with any information found in this Welcome Packet, a list of
references is enclosed on p. 30 or simply contact the ExxonMobil HR Expatriate Department at
713-680-7993 ext. 101.
4
January 1, 2012
Dear Expatriate,
I would like to personally welcome you to the ExxonMobil family. You have joined a company
which prides itself in taking care of people whether they are here in the United States or serving
overseas as expatriates. You have chosen to work overseas and help ExxonMobil to become
truly global and for that, I thank you.
Since moving to a foreign country is difficult, my HR department has organized for you and your
family this Welcome Packet, pre-departure training, in-country training, and assigned you a
sponsor who will show you the ropes at work and assist in getting your family settled. The idea
is to get you as prepared as possible for the challenges you will encounter in your overseas
assignment.
I want to make it perfectly clear that my staff and the resources of ExxonMobil are at your
disposal in order to ensure that your transition is as smooth as possible. If you have any
questions, contact my HR Expatriate Manager, Alex Lovasz at 713-680-7993 ext. 101.
Again, I want to thank you for improving our organization and for selecting an overseas
assignment which will prove to be both challenging and rewarding.
Sincerely,
Rex Tillerson
ExxonMobil Chairman & CEO
5
General Information on Cameroon
Geography & Climate
Cameroon is triangular in shape and is located in central Africa in between the Bight of Biafra
(also known as the armpit of the continent) Nigeria and Equatorial Guinea. It is also bordered by
Chad, Central African Republic, Republic of Congo and Gabon. The political capital of the
country is Yaound located in the center of the country and the economic capital is Douala on
the western coast. Both are the two largest cities in Cameroon.
Cameroon has a very mixed landscape for an African country. It has a 250 mile (402 km)
coastline with plush tropical forests, high plateaus in the center of the country with mountains to
the west and dry plains/desert in the north. Cameroon also has the most active volcano in
Western Africa, called Mount Cameroon at 13,435 ft (4,095 m) in the west. The last eruption
was in 2000.
Since the topography of Cameroon is very diverse so is its climate. From the west, Cameroon is
very humid up through the central plateaus and becomes very dry the farther north one travels.
Cameroon has two seasons, a rainy and dry season. The rainy season is usually between
November and February. Coastline temperature averages, to include Douala, vary between 72
degrees F and 90 degrees F (22-32 degrees C) with an average of 80% humidity.
See Appendix A for general map of the country.
Population
As of 2012, the population in Cameroon counts 20 million inhabitants. The capital city,
Yaound, has 1.75 million inhabitants while Douala has 2.05 million (as of 2009). Cameroon
enjoys significant ethnic diversity in its population made up of 31% Highlanders, 27% Bantu,
11% Kirdi, 10% Fulani, and 21% of smaller different ethnicities. The religion is broken down
into three categories: 40% indigenous religions, 40% Christian and 20% Muslim. The
predominant religion within the Christian population is Catholicism.
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Flag of Cameroon
As a French/British colony, Cameroon gained its independence in 1960 and designed its flag
similar to the French flag. It is made up of three even bands each signifying an element of
Cameroon. The green stands for hope and the lush forests in the south/west. The red signifies
unity which they had to gain through independence and the civil war which ensued, while the
yellow symbolizes the sun, happiness and the savannahs in the plains. Finally, the star brings it
all together unifying all of Cameroon.
Cameroonians are very proud of their flag, which is not to be confused with the flags of Ghana
and Senegal which are similar in color and design.
Languages
Cameroon has two official languages, English and French, which are tied to the two main
religions. English is predominantly spoken in the north where the preponderance of Muslims
resides, while French is spoken from the capital to the coast where Catholicism is mainly
practiced. There are also 24 other indigenous languages spoken in the country but they are not
recognized as official languages.
Government
Prior to independence, Cameroon was divided into two colonies, one controlled by the French in
the south and one controlled by the British in the north. In 1960, independence was declared and
the UN recognized the Republic of Cameroon. Since its independence, Cameroon has been one
of the most stable countries in Africa consisting of three governmental branches: the Executive,
the Legislative, and Judicial Branches. The current president is Paul Biia, who is pro-western
and a strong advocate for foreign investment. Cameroons legal system is a mixture between
English common law, French civil law and customary law. Unfortunately, there exists a high
degree of bribery and corruption throughout government. It is important to remind all
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ExxonMobil employees, that the company has a zero tolerance policy reference bribery and
corruption.
Holidays
The following are national holidays (expect the day prior to have stores and shops close early)
which represent a mixture of Catholic and Muslim religious holidays:
January 1stNew Years Day
February 5th—Eid Milad Nabi (Prophets Birthday)
February 11th—Youth day
April 6th—Easter
May 1st—Labor Day
May 7th—Ascension
May 20th—National Day
May 21st—Sheep Festival
June 17th—Ascension of the Prophet
August 15th—Assumption
August 19th—Djoulde Soumae (End of Ramadan)
October 1st—Unification Day
October 26th—Eid Al Adha (Festival of Sacrifice)
November 15th—Hijra (Islamic New Year)
December 25th—Christmas
Major Industries
Cameroon is a very economically stable country. It currently has two economic hubs in country:
Yaounde (political capital) and Douala (economic capital). Both hubs support the two primary
industries of agriculture and oil. ExxonMobil has been a strong partner of Cameroon in the
sector of oil exploration. We have built a 640 mile pipeline through the country of Cameroon in
order to extract this commodity from northern Cameroon and Chad, transport it to the coast and
load it on ships at the sole oil terminal/port in the country at Kibri (93 miles from Doualasee
Appendix A for map).
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An Overview of Douala
Douala is the economic capital of Cameroon, the second largest city in the country and the
largest port city in Western Africa. It sits on the coast (see Appendix Amaps) as the gate
keeper to the rest of the country. As the major port city in Cameroon, the majority of its exports
and imports come through Douala.
The city is a great place to live. It consists of a mixture of both modern and colonial
architecture. All modern amenities are available in the city from ATMs to sport clubs. The
people are accustomed to foreigners and quite friendly towards Americans.
The city is conveniently located in the center of the coastline, which provides numerous
opportunities to visit neighboring locales. Some of the areas worth visiting are Mount
Cameroon, as an active volcano, the beautiful nearby beaches of Limbe (formerly known as
Victoria), or taking a safari in the central savannahs and seeing some of the African wildlife.
The airport located in the southeast portion of the city (5 miles from city center) is one of the
busiest in Africa due to the fact that all flights from Europe going to Western Africa or Southern
Africa pass through Douala. This airport also gives you access to Yaounde, the capital city, in
less than two hours as well as the northern plains.
Unfortunately, traffic is very congested (see section Driving in Cameroon) in all urban areas to
include Douala and Yaounde. The main source of public transportation is taxi, which is fairly
inexpensive, but is considered very dangerous for expatriates to utilize due to security reasons.
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Preparing to Leave for Cameroon
Prerequisites for Entry
All expatriates and their family members require a valid passport and visa to travel and stay in
Cameroon. Since your wife, Mandi, plans to also work in Douala, you will both be required
work visas. Your two children will only require regular visas. The HR department will assist
you and your family in acquiring the appropriate documentation for visas from the Cameroonian
Embassy. For a Cameroonian visa, each applicant is required to provide their current passport
with 6 months eligibility remaining, two additional passport pictures, proof of yellow fever
vaccination, and finally a letter of invitation from Cameroon and business letter form sponsoring
company, both of which the HR Expat Department will provide. It takes the Cameroonian
Embassy approximately 10 business days to process your application. We have a passport and
visa officer in our department who can assist you with any issues you may have. Her name is
Emily Francks, and can be reached at 713-680-7993 ext. 103 or at
Emily.francks@exxonmobil.com.
If you or a family member does not already have a passport, contact our HR Expatriate
Department at the earliest opportunity in order to expedite the application process through State
Department (process can take up to six weeks). For more information on getting a US passport
go to http://travel.state.gov/passport/.
Cultural Training
In order to prepare you and your family for Cameroon, we have set up a rigorous pre-departure
cross-cultural training at our headquarters in Irving, TX. We will fly you and your family for
one week in June after the children are out of school. Please contact our HR Expat Department
to coordinate travel requirements at the earliest opportunity. This training will consist of a
myriad of topics to include history, customs, local values and beliefs, dos and donts, typical
Western pitfalls, and French language training. You will also have access to Rosetta Stone
software at www.rosettastone.com to improve what you learn in the classroom (corporate
access code is: EXXON). The goal is to prepare you and your family as much as possible prior
to your arrival in country.
Job Training Prior to Departure
In the upcoming weeks, you will receive a CD-ROM in the mail with an Advanced Distance
Learning (ADL) program specifically designed for Security Managers operating overseas. You
will have 30 days to complete the training, at which time, we will arrange for a Q&A session via
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video conference with the regional security managers who can then answer any questions you
may have that is Africa specific.
Preview Visit
We have arranged for a one-week visit to Douala during your childrens spring break. The
company will cover 100% of the costs. Tom Cherepko will be your guide during your visit. He
will pick you up at the airport, show you all Exxon facilities, company housing, and local
schools, as well as anything else you are interested in seeing. The intent is to make you and your
family comfortable with the idea of moving to Douala.
During your visit, you will have the opportunity to pre-register your children at the appropriate
school. See Schools Section for more information.
Your Pet
Your dog, Rex, is authorized to travel to Cameroon. There are no weight restrictions. Required
documents are rabies certificate and certificate of good health issued by a veterinarian less than
48 hours prior to departure. There will be a 5,000 CFA tax (equivalent of $10) as processing
fee. We will have an Exxon customs agent meet you at the airport to assist in the transaction.
Health Insurance and Services
You and your family will be covered by an addendum to your health insurance provided by AXA
based out of the UK. Please fill out the registration form located at
http://www.axappphealthcare.co.uk/international/personal/member-services/handbooks
prior to your Preview Visit departure. This is a benefit ExxonMobil provides all of its
expatriates.
Immunization and Anti-Malaria Prophylaxis
Prior to your Preview Visit, you and your family must complete all required vaccinations in
order to protect them from any infectious disease they may encounter in Cameroon. These
include Hep A, Hep B, Typhoid, Yellow Fever, Polio, Meningococcal, and Rabies. Some of
these have time requirements and restrictions, which you must abide by. Go to the CDC website
for the latest information: http://wwwnc.cdc.gov/travel/destinations/cameroon.htm.
In addition, prior to departure, you will also be required to take the appropriate anti-malaria
prophylaxis. There exist multiple different types, which are taken at different intervals. Speak to
your physician for the right type and ensure he is aware of any other medications you may be
11
taking. For more information, go to: http://wwwnc.cdc.gov/travel/yellowbook/2012/chapter-3infectious-diseases-related-to-travel/malaria.htm#1939.
Moving Expenses
ExxonMobil will pay to move your household goods up to 15,000 lbs (gross weight) and one
privately owned vehicle (POV). If your POV is not 4×4 capable, it is not recommended to ship
to Cameroon. It will get destroyed due to the road conditions across the country. Be aware that
the company will also provide you a company car (see Transportation Section). You will receive
all appropriate documentation in the mail. If you currently have more than 15,000 lbs of
household goods, ExxonMobil will also pay for the storage of up to an additional 10,000 lbs to
include a vehicle. As a planning factor, each room in your house represents 1,000 lbs. Be
prepared to ship your household goods no later than 90 days prior to departure so as to ensure
their on-time delivery. If you have any questions, contact our Transportation Officer at 713-6807993 ext. 104.
Your Sponsor
As already mentioned, Tom Cherepko will be your sponsor. He was identified because of his
extensive knowledge of Cameroon gained from living there for the last five years and based on
the fact that both your families are similar. He has a wife and two daughters about the same age
as your two children, Kimberly (age 3) and Sonia (age 14). He has been provided your contact
information, therefore expect hearing from him in the near future. If you have immediate
concerns, which require answers, his contact information again is
tom.chereptko@exxonmobil.com or (237) 65-78-89-42. Feel free to contact at your earliest
convenience (just remember, Cameroon is six hours ahead of East Coast Time Zone).
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Living in Cameroon
Arriving in Cameroon
Your sponsor and a custom agent, who will assist your family in getting through customs, will
meet you and your family at the Douala International Airport. In addition, the same custom
agent will also assist in retrieving your dog, Rex, and facilitate the processing of the appropriate
paperwork. A company car will be put at your disposal immediately upon arrival. You and your
family will stay at the Meridien Hotel until your household goods have arrived and you are ready
to move into company quarters. Hotel information can be found at
http://www.starwoodhotels.com/lemeridien/property/overview/index.html?propertyID=1804.
Registering at the US Embassy/Consulate
First priority, is registering at the US Embassy. It is mandatory for all US citizens to register
upon entry into the country. Since the embassy is located in Yaounde, you can register at the
Embassy Branch Office (EBO) located at 5th Floor Ecobank Building Champagne Plaza at the
intersection of Rue Toby Kuoh and Rue French. Phone: (237) 3342-5331 or (237) 3342-0303,
Fax: (237) 3342-7790.
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Housing
ExxonMobil currently has a myriad of different rental properties it manages in Douala for its
expatriate community. You will be assigned a company real state agent, who works out of the
Housing Office, and will show you all the different properties available to you and your family.
ExxonMobil will provide you a housing allowance (See Appendix B), which will cover both the
rent and the utility costs. The Housing Office will provide you an in brief upon your arrival
within the first week in-country which explains the entire process, from the selection of the
property to the cost associated with it.
Each rental property is equipped with a diesel generator when city power goes out. ExxonMobil
pays for the refueling contract for all its facilities, including rental properties (QTY: 250
Gal/week).
Job Training In-country
Within the first week in country, you will begin 30 days of training with Christian Odekirk, the
current Security Manager on the ground. The training will be divided into two phases. During
the first two weeks, you will shadow him in all security related activities, observing all processes
and decisions. During the second two weeks, he will then shadow your activities in order to
ensure that quality control is maintained. Since Tom Cherepko is the Chief of Operations in
Cameroon, he will continue to provide you guidance well after Christian Odekirk returns to the
US.
Your office is located on the ExxonMobil compound in Building #3 at 5 Rue Bonabouti, Douala.
Banking and Currency
Most major banks in Douala have ATM machines and accept every form of major currency to
include travelers checks. Since you will be required to pay for rent and utilities in local
currency, the CFA (Exchange rate as of 24 FEB: $1=500CFA), it is strongly encouraged to open
an account with a local bank. Most ExxonMobil expats use the downtown Citibank located at
96, Rue Flatters, Douala, Phone: (237) 22-21-27-77.
COLA & Taxes
In addition to your housing allowance, you will also receive Cost of Living Allowance (COLA)
which is intended to help you maintain your US standard of living and as an example help to
counter the 18% Value Added Tax (VAT) on all purchases that the government of Cameroon
imposes. This figure (See Appendix B-Compensation with COLA) is based on 20% of your base
pay.
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Since the government of Cameroon also taxes expatriates with a 35% income tax, ExxonMobil
reimburses you that same amount (See Appendix B-Compensation with COLA). This ensures
that you do not lose any money form being assigned overseas.
Schools
Your son, Tyson, who is entering 9th Grade next school year, will be attending:
The American School of Douala (ASD), 767, Ave des Palmiers, B. P. 1909 Douala, Phone:
(237) 3342 14 37 ask for Beverly Sortland (Director), Email: infor@asddouala.com.
ExxonMobil will cover all tuition costs for the duration of your assignment in Cameroon.
ExxonMobil also has a chartered bus service to pick up all expatriate children and bring them to
and from ASD. Be aware that ASD only goes as far as 10th Grade. As a result, ExxonMobil is
also willing to support his attendance of a boarding school in London, UK for your third year in
Cameroon as an option.
Even though your daughter is currently too young to attend school, Catherine will still be able to
attend many of the summer camps offered as ASD.
Childcare
Since you and your wife plan on working, ExxonMobil is willing to hire a nanny full time in
order to take care of your three-year-old daughter, Catherine. When she turns 4 years old, she
will then be able to attend Pre-K at ASD.
Healthcare Services
Due to the shortage of doctors on the economy, ExxonMobil has hired permanent doctors to staff
our local clinic in support of the ExxonMobil expatriate community. The clinic is located on the
ExxonMobil compound in Douala. Ensure that prior to any medical visit, whether to the clinic
or the emergency room, AXA must be contacted in order to ensure proper coverage. In addition,
ensure that you only get medication from approved and certified pharmacies. Your local doctor
will provide you with a list of approved pharmacies.
Work Program for Spouses
We have numerous job opportunities for spouses on the ExxonMobil compound. Your wife,
Mandi, has been hired as a logistics clerk. Once on the ground, she too will undergo in-country
training similar to yours within the Logistics Directorate. She can contact the local HR
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representative for more information at (237) 25-34-53-28.
Satellite and Internet Services
Satellite dishes are the only secure means of receiving both TV and Internet services in Douala.
We recommend you get a listing of providers from the Housing Office in order to fit your
budget. Since your home is a rental, it is your responsibility to install, remove and any damages
associated with putting up a satellite dish. Remember when selecting your home, that the
satellite dish must be only on your property and not interfere with the neighbors.
Electrical Appliances
Cameroon uses the European plug system with 22-240 Volts, AC 50Hz. Be aware that
American appliances will only work with transformers. The housing office will provide 6 x
1KW transformers, which can be used for smaller appliances (i.e. Lamps, TVs, sound systems,
computers, etc), and 2 x 2KW transformers for major appliances (ie. Washer/dryer). In addition,
most modern electronics are already dual voltage and only require an adapter, which takes the
flat American plug and converts it into the round European plug. Extra adapters can be
purchased at ExxonMobil Shoppette on the compound.
Utilities
You, as the renter, are responsible for paying all bills associated with water, gas and electricity to
the owner via local bank transfer. This is why it is imperative that one of the first tasks upon
arrival is establishing a local bank account (See Banking Section for recommendation). Once a
month, the owner will visit the property and give you the required bills to be paid in full by the
end of the month. This will be stipulated in the housing contract/lease and explained at your
initial Housing in brief.
Church Services
As your family is Catholic, I have taken the liberty of providing you with mass information from
the largest Catholic church in the city, which is where most expatriates attend service since it is
administered in English.
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Diocese of Doume-Abong Mbang
Archeveche Douala CM
Weekend Mass Times Sunday 8:00 AM
Confession Saturday 5:00 PM to 5:30 PM
Postal Services
The postal service in Cameroon is not efficient. It can take anywhere between 17-25 days for
mail from the US to arrive. Included below are the Douala Post Office information (which is not
recommended by ExxonMobil) as well as international couriers, which can guarantee on-time
delivery of mail.
Douala Post Office
Monday – Friday: 8 AM – 3.30 PM
Saturday: 8 AM – 11 AM
Sunday Closed
Phone: (237) 22.22.36.13 / (237) 22.22.86.48
Fedex Cameroon- http://www.fedex.com/cm/contact/
DHL Cameroon – http://wap.dhl.com/wrd/cm.html/
UPS Cameroon: Prestatiare de Service Express S.a.r.l. Authorised Service Contractor for
UPS 1310; Avenue De Gaulle BP 2666 Douala Cameroon Tel.: + 237-3343-76-59 Fax:
+ 237-3342-35-75 E-mail csube@ups.com E-mail iaboh@ups.com
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For more information on all postal and courier services, go to:
http://trackpackage.blogspot.com/2010/09/track-package-cameroon-post-office.html
Transportation
Public
Trainsconnect Douala, Yaounde and most of the interior of the country. But due to security
reasons and failing to arrive on-time, most expatriates do not use the train system.
Taxiseven though, they are the most efficient means of getting around in both Douala and
Yaounde, it is not advisable for ExxonMobil employees to use taxis due to the high chance of
rape, burglary or assault.
Buseswill take you anywhere in the urban areas but are usually not frequented by expatriates
due to being overcrowded.
Planesfrequent flights connect Douala and Yaounde in less than 2 hours (6 hours by car)
managed by Cameroon Airways. Lufthansa also provides daily flights from Douala to Frankfurt.
***Note: Decreed by the ministry of Interior, all public transports cease to operate after 8pm due
to high rates of drinking and driving accidents.
Company
CarExxonMobil will provide you a 4×4 vehicle for both business and personal use.
ExxonMobil will also cover fuel cost. Refuel point is located on the ExxonMobil compound.
Planes–ExxonMobil charters DC5 aircraft for business purposes only between Yaounde and the
northern oil field.
***Note: ExxonMobil will fly you and your family back to the US for vacations once a year as
part of your expatriate benefits.
Driving in Cameroon
Roads in the urban centers like Douala and Yaounde are mostly paved, but it only represents
20% of paved roads in the country. It is recommended to only use 4×4 vehicles. During the
rainy season, driving even with 4×4 becomes challenging.
Upon arrival, you can use your International Driving Permit (IDP), but it is recommended that
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you register for a local Cameroonian drivers license upon arrival in order to minimize the hassle
from local police. IDPs can be acquired at AAA website:
http://midatlantic.aaa.com/?zip=22206&devicecd=PC
Within Douala and Yaounde, the European system of driving is in effect. Once outside of city
limits, there exist no rules. Ensure that you visit the State Department website for tips and latest
road safety at http://travel.state.gov/travel/tips/safety/safety_1179.html.
Minimize travel by road after dark.
Minimize travel vicinity any of the border areas for security reasons.
Ensure you travel with adequate fuel, water and food once outside city limits.
Ensure you travel with a certified copy of your passport and local drivers license at all times in
order to minimize getting hassled by local police at checkpoints. If you are stopped and asked to
pay a bribe, request to be ticketed and pay at the local courthouse. It is forbidden by
ExxonMobil policy to pay bribes and support corruption.
Security and Crimes
Most common crime in Cameroon are carjacking and burglaries (petty theft). Gang activity and
home invasions are very common in Cameroon. All ExxonMobil rental properties are gated and
guarded by Wackenhut Security Company. Also, be cautious when approaching any roadblocks
and minimize all road travel at night.
Again, when traveling by road inside the country, maintain a certified copy of your passport on
you at all times. The original should be kept in a safe place at home.
ExxonMobil will provide your and your family with two satellite phones to be used in case of an
emergency or in areas where cell phone coverage is not provided.
There is no 911 equivalent in Cameroon. Dial 112 for any emergency requiring ambulance
support.
You are currently assigned to Cameroon at the invitation of the Cameroonian government and as
such are subject to their laws and regulations. Report any incident involving local authorities to
your immediate supervisor. Go to the State Department website to get the latest security alerts at
http://travel.state.gov/travel/cis_pa_tw/cis/cis_1081.html#safety.
19
Shopping
Food Shopping
There are numerous Western style supermarkets located throughout Douala as well as local
markets (we would refer to them as farmers markets). The purchase of meats at the later is
prohibited and all produce must be washed thoroughly in order to neutralize any bacteria. Listed
below are the top three supermarkets located in Douala:
St MAHIMA SARL Avenue Ahmadou Ahidjo B.P 15430 Douala Cameroun Tel: +237
3343 4487/7750 0648/9900 3323
Super March Le Point Rue des Ecoles B.P 6225 Douala Cameroun Tel: +237 3342
0373/9603 0945
Leader Price Sarl Down Beach Road Douala Cameroon Tel: +237 3342 2039/3342 8581
Other Shopping Venues
Department stores are primarily located in the downtown shopping districts off of Ahmadou
Ahidjo Avenue and Verdun Avenue. Prices inside stores are non-negotiable. Any item
purchased outside a retail store at a local market for example, is up for negotiations. Cameroon
is known for its art carvings in malachite and Ebony, its jewelry using different metals and
stones and myriad of masks.
Eating in Cameroon
Cameroon, and Douala more specifically, provide a number of choices when it comes to
restaurants. The city provides a wide variety of restaurants ranging from Western to Asian able
to satisfy any pallet.
It is customary to tip at all bars and restaurants 10% of the total bill.
When consuming water, even though water from the tap is considered potable in 92% of the
cities, it is recommended to use bottled water whenever possible. As a result, when at a bar or
restaurant, never ask for ice cubes and only request a beverage that has been refrigerated.
Refer to this website for recommendations on restaurants:
http://travel.mapsofworld.com/cameroon/douala-tours/restaurants.html
20
Sports Club
ExxonMobil will pay for membership at the sports club managed by the Meridien Hotel for you
and your family. It provides state of art gym complex, swimming pool, tennis courts and
bar/restaurant. You and your family will have the opportunity to relax and enjoy yourselves
away from the stressors of the job and living in Africa. Membership information will be
provided to you during your Preview Visit.
21
Conducting Business in Cameroon
General Policies
Cameroon currently has the most stable economy in Western Africa. It is a member of the Franc
Zone, which consists of the monetary union of 12 African countries, aimed at stabilizing
inflation across the region. It is also considered one of the most open markets in Western Africa.
Cameroon is very pro-foreign investment.
Cameroon has the most developed private sector of any Western African country with two thirds
of all business centered in Douala and Yaounde. Two thirds of all domestic businesses are in
telecommunications, construction and transportation and are considered small businesses, which
employ no more than 5-8 employees.
In contrast, Cameroons economy also relies heavily on exports in lumber, cocoa beans,
aluminum, coffee, cotton, and most importantly oil and petroleum products, which involve large
numbers of multinational corporations. These include AXA, Colgate, British American
Tobacco, Maersk, Nestle, Exxon and Total.
After over-spending during the recent re-election of President Biia, combined with the reduced
global growth and demand for some of Cameroons natural resources, the government has had to
focus on increasing revenue from non-oil based sectors. In addition, high debt ratios and high
unemployment rates (30% of population) create some serious challenges for the government of
Cameroon to overcome.
Structural Policy Developments
In order to improve the economic climate in Cameroon, the government is concentrating on
privatization, infrastructure, agricultural reforms and eradicating corruption within the
government.
Cameroon has been pursuing a massive privatization agenda of some of the public sector
services. Examples are the transformation of the national water company into Camwater or the
privatization of the national airline into CamAir. As the government reduces its management of
certain services, it is reducing debt, increasing revenue and improving the unemployment
picture.
The government is also focused on improving infrastructure and completing its agricultural
reforms. It is primarily applying increased investment in the unimproved road network inside
the country. An improved transportation network will facilitate greater efficiencies in the
transportation of natural resources to Yaounde and Douala. Its agricultural reforms center
22
around protecting its timber industry (second only after oil). This will be achieved through a
massive campaign in re-forestation, essentially investing in the future.
With rampant corruption throughout all three branches of the government affecting foreign
investment, President Biia has undertaken drastic reforms to combat widespread corruption.
With assistance from the international community and OECD, Cameroon is in the process of
putting in place controls and enforcing legislation, which will help to curb corruption. Much
work is still needed.
Worker Rights
Under the Freedom of Association and the Right to Collective Bargaining Acts, which Cameroon
ratified, workers are supposed to be able to establish unions, organize and exercise the right to
strike. Unfortunately, many restrictions exist. Cameroonians cannot go on strike or even
organize a union without registering with the government. Without registration, it is considered
a crime to organize with stiff penalties of imprisonment and heavy fines.
Even with Equal Remuneration and Anti-discrimination Laws in place, women and minorities
are openly discriminated against in the workplace. Sexual harassment is part of the landscape,
but very few cases are reported, let alone prosecuted. In the north of Cameroon for example,
with a concentration of Muslims, Christians are openly discriminated against.
Displaced children are a significant problem in Cameroon. Even with policies in place to
improve children school attendance, many find low paying informal work as a form of child
labor. Children are required to attend school up to the age of 14 but few do so. The government
does not have the resources to conduct effective inspections of businesses.
General Information on Conducting Business
Meeting and Greeting
When meeting an Anglophone or Francophone Cameroonian for the first time, a Western style
handshake is normal.
When meeting a Francophone Cameroonian, who is a close friend, along with shaking hands, it
is customary to kiss briefly on each cheek.
When meeting an Anglophone Cameroonian, who is a close friend, along with a traditional
handshake, it is customary to draw back to the middle finger and snap them together.
Elders are greeted first and a small head bow of the head demonstrates respect to someone older
and superior in social status.
23
Greetings are an important part of the meeting. It is a process when someone gets to know you
by inquiring about your family, important events in your personal life, hobbies, etcIt is never
rushed.
When meeting government officials, titles are used instead of names to show respect. Ensure
that the appropriate title is used in the correct language when dealing with Northern Anglophone
and Southern Francophone Cameroonians. Using the wrong title can be construed as an insult.
Only use first names when given permission to do so with subordinates and superiors alike.
When handing out your business card, ensure that it is written in both English and French.
Present business cards with either your right hand only or both hands. Always comment on its
design, appearance or information presented.
Never point or touch an Anglophone Cameroonian, who is Muslim, with your left hand.
Business Meetings/Negotiations
Always wear formal attire. Your appearance must be impeccable. It is the first step to a formal
relationship. Also, remember to wear fabrics which breath due to the high level of heat and
humidity.
Meetings have a tendency to begin late, anywhere between 30 min to 1 hour. Be prepared to
encounter Africa Time. It is part of the norm in Cameroon.
Meetings do not always occur in a secluded area as they normally do in the US. It is quite
normal for the meeting to be interrupted by others who are also using the same conference hall.
There is no intended disrespect.
Agendas are not used to guide the meeting but more so to initiate the discussion.
The meeting is very formal. Suit jackets are only removed when agreed by the senior member of
the group.
Formalities are followed throughout the meeting. Never turn your back to your audience or
someone who is senior to you. Always use titles when appropriate.
Be prepared to be interrupted by Cameroonians frequently, who believe they already know what
you are going to say and initiate a change in subject.
Cameroonians love to use proverbs to enhance the discussion.
24
When addressing an English or French speaking Cameroonian, be aware that neither may be
their native language. For French, ExxonMobil will provide translators in order to ensure no
misunderstandings occur. For English, remember to speak slowly and articulate.
Cameroonian society is both paternal and hierarchical which means that your counterpart will
only want to discuss important decisions with the highest-ranking male person from your
organization. Be sensitive to this issue when delegating tasks to subordinate female employees
who will have to conduct business dealings with Cameroonians.
In negotiations, be prepared to encounter both bartering and bribes. ExxonMobil has a zero
tolerance policy towards accepting bribes in order to protect employees from future legal
entanglements.
Both the Catholic and Muslim religions are important elements in Cameroonian life. These only
represent 60% of the population, 40% still practice local indigenous forms of religion. Be aware
that this may surface during negotiations.
Cameroonians are a proud people. Compliments are issued best in public while criticism is
handled behind closed doors.
Always be prepared for Cameroonians to say or do something, which may be totally foreign to
the way you would have accomplished something. Just be flexible and patient.
Business gifts are only exchanged at the conclusion of a deal. Be prepared to reciprocate if given
a gift. The size or monetary value is not as important as the significance of the gift. Thought
and preparation must be considered.
Social Events & Gifts
When invited to a Cameroonians home, always dress formally to show respect to your host.
Shake hands with each member of the party starting with the eldest person in attendance, men,
then women, and finally children.
Unlike in the US, social events are not a place to discuss business, so do not even attempt to do
so.
If it is a dinner party, men eat first, then women, and finally children.
Cameroonians often eat with their hands, so when offered a bowl of water, it is to wash your
hands.
Remember to handle all items at the table with your right hand.
25
Generally, as the guest, you will be given the prized piece of food from all the different plates.
In order to not offend your host, if you are unable to stomach what is being offered, just
recommend it be given to the eldest person at the table. This way no one loses face.
Traditionally, it is socially acceptable to give a bottle of wine or liquor to your host.
On the other hand, if you are entertaining at your home, be aware of Muslim food restrictions
(such as pork and alcohol) and using your left hand when serving. Always use your right hand.
26
Appendix AMaps (Continent/Country/City)
Cameroon sits in central Africa.
Cameroon is triangular in shape with access to the Atlantic through the Bight of Biafra. Douala
is 93 miles north of the ExxonMobil oil terminal located in Kibri.
27
Douala is the economic capital of Cameroon on the coast with the ExxonMobil office buildings
and quarters located in the western part of the city.
28
Appendix B-Compensation Table with COLA
Figur
e
In the US
USD
Figur
e
In Cameroon
USD
1
Base Pay
200,000
1
Base Pay
200,000
2
US Income Tax
(33%)
-66,000
2
US Income Tax (33%)
-66,000
3
US Social Security
(11%)
-22,000
3
US Social Security
(11%)
-22,000
4
Net Income in US
112,000
4
Overseas Housing
Allowance (20%)
40,000
5
COLA (20%)
40,000
6
Cameroon Income Tax
(35% of Figure 1+4+5)
7
Cameroon Income tax
Reimbursement by
ExxonMobil
8
Net Income in
Cameroon
29
-91,000
91,000
192,000
References
African Economic Outlook. (2012). Cameroon. Retrieved February 25, 2012, from
http://www.africaneconomicoutlook.org/en/countries/central-africa/cameroon/
Afribiz.info. (2010). Foreign Multinational Corporations in Cameroon. Retrieved February 25,
2012, from http://www.afribiz.info/content/foreign-transnational-corporations-incameroon
Arguin, P. & Mali, S. (2011). Infectious Disease Related to Travel. CDC.gov. Retrieved
February 25, 2012, from http://wwwnc.cdc.gov/travel/yellowbook/2012/chapter-3infectious-diseases-related-to-travel/malaria.htm#1939
BBC News. (2011). Cameroon Bans Night Travel Because of Drunk Driving. Retrieved
February 25, 2012, from http://www.bbc.co.uk/news/world-africa-13943863
Center for Disease Control and Prevention. (2012). Health Information for Travelers to
Cameroon. Retrieved February 25, 2012, from
http://wwwnc.cdc.gov/travel/destinations/cameroon.htm
CIA Factbook. (2012). Cameroon. Retrieved February 25, 2012, from
https://www.cia.gov/library/publications/the-world-factbook/geos/cm.html
ExxonMobil. (n.d.). ExxonMobil Corporate. Retrieved February 25, 2012, from
http://www.exxonmobil.com/Corporate/
Citigroup.com. (2012). Cameroon. Retrieved February 25, 2012, from
http://www.citigroup.com/citi/global/cmr.htm
Climatetemp.info. (2011). Douala Climate Guide to the Average Weather & Temperatures with
Graphs Elucidating Sunshine and Rainfall Data & Information about Wind Speeds &
Humidity. Retrieved February 25, 2012, from http://www.douala.climatetemp.info/
Embassy of the Republic of Cameroon. (2011). Travel Tips and Advice. Retrieved February 25,
2012, from http://www.cameroon-embassy.nl/index.php/en/travel-tips-and-advice.html
Enterprises Group. (n.d.) Groceries and Supermarkets. Retrieved Ferbuary 25, 2012, from
http://www.enterprisesgroup.com/page.aspx?id=761
Foreign & Commonwealth Office. (2012). Sub Saharan Africa Cameroon. Retrieved February
25, 2012, from http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-bycountry/sub-saharan-africa/cameroon
History.com. (2012). Cameroon. Retrieved February 25, 2012, from
http://www.history.com/topics/cameroon
International Air Travel Association. (2012). Cameroon Customs, Currency & Airport Tax
Regulations Details. Retrieved February 25, 2012, from
30
http://www.iatatravelcentre.com/CM-Cameroon-customs-currency-airport-taxregulations-details.htm
International Trade Union Confederation. (2007). Internationally Recognized Core Labor
Standards in Gabon and Cameroon. Retrieved February 25, 2012, from http://www.ituccsi.org/IMG/pdf/TPR_final_report_cam_gab.pdf
Kwintessential. (n.d.). Cameroon-Culture, Etiquette, Customs and Protocol. Retrieved February
25, 2012, from http://www.kwintessential.co.uk/resources/globaletiquette/cameroon.html
Michaelpageinternational.com. (n.d.). Working in Cameroon. Retrieved February 25, 2012, from
http://www.michaelpageinternational.com/jobs/africa/africa_c/content_2.html
Njeru, P. (2012). History of Douala. The African Executive. Retrieved February 25, 2012, from
http://www.africanexecutive.com/modules/magazine/articles.php?article=2217
OECD. (n.d). Multi Donor Governance and Anti-corruption Mission to Cameroon. Retrieved
February 25, 2012, from http://www.oecd.org/dataoecd/40/51/37687235.pdf
Rook, A. (2010). Track Package Cameroon Post Office-CAMPOST. Retrieved February 25,
2012, from http://trackpackage.blogspot.com/2010/09/track-package-cameroon-postoffice.html
Starwoodhotels.com. (2012). Le Meridien Douala. Retrieved February 25, 2012, from
http://www.starwoodhotels.com/lemeridien/property/overview/index.html?propertyID=1
804
Travel.mapsofworld.com. (n.d.) Shopping in Douala. Retrieved February 25, 2012, from
http://travel.mapsofworld.com/cameroon/douala-tours/shopping.html
Travel.mapsofworld.com. (n.d.) Restaurants and Bars in Douala. Retrieved February 25, 2012,
from http://travel.mapsofworld.com/cameroon/douala-tours/restaurants.html
Travisa. (2012) Cameroon Visa Instructions. Retrieved February 25, 2012, from
http://cameroon.travisa.com/TVSVisaInstructions.aspx?CountryID=CM&&PartnerID=T
A&GLID=AUS
US State Department. (2012). Cameroon Country Specific Information . Retrieved February 25,
2012, from http://travel.state.gov/travel/cis_pa_tw/cis/cis_1081.html#safety
US State Department. (2012). Passports. Retrieved February 25, 2012, from
http://travel.state.gov/passport/
Yaounde.US Embassy.gov. (2012). About the Embassy. Retrieved February 25, 2012, from
http://yaounde.usembassy.gov/about_the_embassy.html
World Travel Guide. (2012). Cameroon Weather, Climate, and Geography. Retrieved February
25, 2012, from http://www.worldtravelguide.net/cameroon/weather-climate-geography/
31
BRB, Incorporated
USA
London
Japan
Canada
Brazil
February 15, 2008
Dear Robert, Kim, Laura and Ashley,
Congratulations on accepting our offer to serve as BRBs newest Vice President of Mediterranean
Operations. This is an exciting time for our company, and I hope for you and your family as well.
As the new Vice President, you will be responsible for the $500 million radar transformation project
outfitting 35 navy ships in the Mediterranean with our new SRQ 136 radar system. You and your staff
are at the forefront of this new partnership with the U.S. Navy. The service that we are providing is vital
to our countries national security, and for the freedom of our friends and allies around the world. We
appreciate the technical expertise, wisdom and sound business experience you bring to this important new
government contract.
In order to ensure a smooth transition, we have assigned Mr. Antonio Salaos to be your sponsor. Antonio
has worked with BRB, Incorporated for twenty three years and is a native of Italy. He is the Operations
Manager for European Affairs and will be with you in Naples during the initial three month start-up
phase. After this he will serve as a liaison between you and our London office. He will be contacting you
within the next three days to offer his services and to ensure everything is going well. Additionally, you
and your family have been scheduled for our Expatriate Orientation Brief which will be held during your
childrens spring break starting April 7 11, 2008 in beautiful Los Angeles, CA. Please contact our
office at 404.890.1456 ext. 3049 to coordinate your itinerary.
Finally, I have enclosed a copy of our Welcome Home to Italy information package. This package will
provide you with invaluable information on what to expect as you embark on this new journey in your
career. It is my hope that this will be a very rewarding time for you and your family. Please do not
hesitate to call me if you have any questions or need anything. My work phone number is 404.555.1212
and my cell number is 404.664.3232.
Once again, Congratulations!
Sincerely,
Mike Callahan
Mike Callahan
Vice President of Human Resources
Welcome Home
to
Italy
BRB, Incorporated
January 2008
2
BRB, Incorporated
From the Desk of the Chief Executive Officer
January 1, 2008
Dear Associate,
Thank you for your willingness to serve as a member of the BRB, Incorporated team in
an overseas or remote location. It is employees like you and your family that has made BRB,
Incorporated a global leader in offering technological solutions to address complex corporate,
business, and geo-political problems. Additionally, you have helped make our world a safer
place to live. I hope you are as proud of our work as I am.
In order to make your transition as smooth as possible we have developed this Welcome
Home package. It has been tailored to your individual and family needs, as well as updated to
provide the latest information on your new base of operations. We have hand picked a sponsor
to assist you and your family, scheduled you an Expatriate Orientation Brief, and contracted with
several agencies to provide cross-cultural awareness training, all of this in an effort to ensure
your success.
While you prepare for this important new career challenge, our BRB, Incorporated,
Expatriate Assistance Office (EAO) is available to assist both you and your family. They are
your primary point of contact for the next several months. I encourage you to call them as soon
as possible. They are located at 100 Main Street, Los Angeles California. Their phone number
is 888.890.1456 ext. 3049.
Once again, thank you for your hard work and we trust that the next couple of years will
be filled with great work and great adventure,
Sincerely,
Paul Lizfeld
Paul Lizfeld
Chief Executive Officer
3
TABLE OF CONTENTS
INFORMATION ON THE ITALIAN REPUBLIC…………………………………………………………. 6
HISTORY…………………………………………………………………………………………………………………….. 6
GEOGRAPHY ………………………………………………………………………………………………………………. 7
PEOPLE AND CULTURE ………………………………………………………………………………………………… 7
ECONOMY ………………………………………………………………………………………………………………….. 8
POLITICAL STRUCTURE ……………………………………………………………………………………………….. 8
CURRENCY …………………………………………………………………………………………………………………. 9
EXCHANGE RATE ………………………………………………………………………………………………………… 9
LANGUAGE …………………………………………………………………………………………………………………. 9
LAWS …………………………………………………………………………………………………………………………. 9
PRE-DEPARTURE …………………………………………………………………………………………………….. 11
PASSPORTS AND VISAS ……………………………………………………………………………………………….. 11
PREVIEW VISIT …………………………………………………………………………………………………………. 11
SPONSOR INFORMATION …………………………………………………………………………………………….. 12
COMPENSATION, ALLOWANCE AND BENEFITS ……………………………………………………………… 12
TAXES ………………………………………………………………………………………………………………………. 12
CULTURAL AWARENESS TRAINING …………………………………………………………………………….. 13
SECURITY AND CRIME IN ITALY………………………………………………………………………………….. 15
PERSONAL PROPERTY ……………………………………………………………………………………………….. 17
PETS ………………………………………………………………………………………………………………………… 19
INOCULATIONS AND HEALTH ISSUES …………………………………………………………………………… 20
TRAVEL ARRANGEMENTS …………………………………………………………………………………………… 22
LIVING IN NAPLES …………………………………………………………………………………………………… 23
HOUSING ………………………………………………………………………………………………………………….. 23
EDUCATION ………………………………………………………………………………………………………………. 23
CHURCH SERVICES ……………………………………………………………………………………………………. 24
DINING OUT ………………………………………………………………………………………………………………. 24
SHOPPING …………………………………………………………………………………………………………………. 25
ABSENTEE VOTING ……………………………………………………………………………………………………. 26
BANKING ………………………………………………………………………………………………………………….. 27
PUBLIC TRANSPORTATION …………………………………………………………………………………………. 27
DRIVING IN ITALY ……………………………………………………………………………………………………… 28
TIPPING ……………………………………………………………………………………………………………………. 28
TOURING AND SIGHT SEEING ………………………………………………………………………………………. 29
4
CONDUCTING BUSINESS ………………………………………………………………………………………… 31
GENERAL POLICY ……………………………………………………………………………………………………… 31
UNITED STATES NAVY ……………………………………………………………………………………………….. 31
BUSINESS RELATIONSHIPS & COMMUNICATION …………………………………………………………… 32
BUSINESS MEETING ETIQUETTE …………………………………………………………………………………. 32
BUSINESS NEGOTIATION…………………………………………………………………………………………….. 33
DRESS ETIQUETTE …………………………………………………………………………………………………….. 34
BUSINESS CARDS ……………………………………………………………………………………………………….. 34
GIFT GIVING ETIQUETTE …………………………………………………………………………………………… 34
DINING ETIQUETTE …………………………………………………………………………………………………… 35
TABLE MANNERS ……………………………………………………………………………………………………….. 35
COMMERCIAL ACTIVITIES …………………………………………………………………………………………. 36
MAJOR INDUSTRIES …………………………………………………………………………………………………… 36
CLASSES AND CASTES ………………………………………………………………………………………………… 37
DIVISION OF LABOR BY GENDER ………………………………………………………………………………… 37
RELATIVE STATUS OF WOMEN AND MEN …………………………………………………………………….. 37
BUSINESS DOS AND DONTS ………………………………………………………………………………………. 38
APPENDIX A EXPATRIATE ORIENTATION BRIEF…………………………………………….. 39
APPENDIX B DRAFT PREVIEW VISIT ITINERARY ……………………………………………. 40
REFERENCES ……………………………………………………………………………………………………………. 41
Notice: This Welcome Home Package is printed and produced by BRB, Incorporated (2008). The information
within this package is designed to serve as a guide in helping employees and their families prepare for a global
corporate assignment. This information does not substitute for accounting, legal and professional advice. For more
assistance please contact our Expatriate Assistance Office at 888.890.1456 ext. 3049.
The material in the package has been taken from numerous sources, books, and public websites. Please see the
reference section for more information on the enclosed material.
5
Information on the Italian Republic
History
Italy is a land rich in history. From the early middle ages, through the Renaissance, the rise of
Napoleon, two World Wars and finally into our Modern times, there is much to see and much to
do. Known for great food, exquisite wines, and beautiful coastal views, Italy is also the home of
great people throughout time.
During the Middle Ages, great philosophers such as Thomas Aquinas (1225-1274) and spiritual
leaders such as Saint Francis of Assisi (1182-1226) taught and preached. Their impact is still felt
today, and their teachings revered world-wide. A few centuries later, during the Italian
Renaissance, one of the most notable artists in history produced such works of art such as David
and the painting of the ceiling at the Sistine Chapel. Today he is known by just his first name,
Michelangelo (1475-1564).
It was also during this time, that the renowned physicist and astronomer developed the first
astronomical telescope. Sentenced to life in prison for his belief, Galileo (1564-1542) set the
stage for future scientific inquiry. The list of great names can go on and on; Leonardo da Vinci
(1452-1519); Christopher Columbus (1451-1506); Raphael (1483-1520); and Niccolo
Machiavelli (1469-1527).
At the end of World War I political instability, the cost of the war, and loss of prestige, life and
fortunes, led to the rise of Italian Fascism and Benito Mussolini (1883-1945). Mussolini was the
founder of Fascism, prime minister and dictator of Italy during World War II. On June 2, 1946,
Italy became a republic and their constitution was signed on January 1, 1949. Today, they are
member of the European Union, NATO, and friends of democratic nations around the world. .
One other note of importance is the status of the Roman Catholic Church in Italy. Since the
Lateran Pacts of 1929, Vatican City has been recognized by Italy as an independent, sovereign
entity. Although Roman Catholicism is not the countries formal state religion, millions still
come to see the beauty and majesty of Saint Pauls Cathedral, and to worship during Easter and
other Christian holidays.
6
Geography
Italy encompasses an area of 116,303 square miles, and is about the size of Georgia and Florida
combined. It is mostly rugged and mountainous with generally mild Mediterranean summers
and cold northern winters. The capital of Italy is Rome with a population of 2.8 million people,
with a national population of 58 million. There are two major mountain ranges in Italy, the Alps
and the Apennines. There is also one active volcano on the European mainland and it is
Vesuvius near Naples.
Geographic Map of Italy – The Geography of Italy
Map Mountain High Maps, Modified by James Martin, Europe for Visitors
People and Culture
Italy is both linguistically and religiously homogenous but shares a wide range of diversity in
culture, economics and politics. Approximately 85% of the native born citizens are nominally
Catholic and all faiths are represented. As mentioned in the history of Italy, western culture has
been greatly shaped by the artists, philosophers, scientists, architects, designers, and musicians
who have come from Italy.
7
Economy
After World War II, Italy shifted its economy from an agricultural base to industrial, and it is
currently the sixth largest market economy in the world. Italy has membership in the European
Union, Group of Eight (G-8) industrial nations and the Organization for Economic Cooperation
and Development.
Italy in recent years has struggled with excessive budget deficits and debt 4.3% and 108% of
GDP expected for 2006. As a country with few national resources, the country of Italy largely
imports food, raw materials and more than 80% of its energy resources. Italys economic
strength is in the manufacturing of goods, usually through small and medium-sized family owned
businesses. Major industries include; precisions machinery, motor vehicles, chemicals,
pharmaceuticals, electric goods, fashion and clothing.
As a member of the European Union, their closest trade partners are with other European
nations, and these partnerships represent about 54% of Italys total trade. Regrettably for Italy,
they also have a large untaxed underground economy that is worth approximately 27% of Italys
GDP.
Two other important economic aspects to consider are trade with the United States and the state
of labor unions in Italy. As of 2005, Italy and the United States have had close economic ties.
Italy is the United States eleventh-largest trading partner with total bilateral trade of $42.5
billion, and this is expected to grow. As for unions, approximately 40% of the work force is
represented by four major union confederations. These four unions are fully autonomous
professional bodies, and together claim 35% of the workforce.
Political Structure
Italy has a centralized government and has been a democratic republic since June 2, 1946. In
1948, the constitution established a bicameral parliament which is elected by a proportional
representation system. The Chamber of Deputies has 630 members and the Senate has 315
elected members. Both houses serve for a maximum of five years.
Italy also has a separate judiciary and an executive branch. The executive branch consists of a
cabinet, called the Council of Ministers and is headed by the Prime Minister. The Italian
president is elected for seven years by the parliament and nominates the Prime Minister. The
judicial system is based on Roman law modified by Napoleonic code and subsequent statutes.
There is partial judicial review, but it is limited.
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Current Government Officials
President–Giorgio Napolitano
Prime Minister–Romano Prodi
Foreign Minister–Massimo DAlema
Minister of Defense–Arturo Parisi
Minister of Finance–Tommaso Padoa-Schioppa
Minister of Justice–Clemente Mastella
Minister of the Interior–Giuliano Amato
Ambassador to the United States–Giovanni Castellaneta
The predominate political parties in both the Chamber of Deputies and the Senate is as follows:
Olive Tree (A grouping of the Democrats of the Left and the Daisy Party) 31.3%
Forza Italia – 23.7%
National Alliance – 12.3%
Union of Christian and Center Democrats – 6.8%
Communist Renewal Party -5.8%
Currency
euro (EUR) On 1 January 2002, the euro became the sole currency for everyday transactions.
Exchange Rate
In 2007, the exchange rate was .7345 euros per $1 U.S. dollar
Language
The written and spoken language of Italy is Italian. During your Expatriate Orientation you
will receive information on conversational Italian. Additionally, you will receive in the mail, the
Rosetta Stone Level One course for Italian.
Laws
While employed with BRB, Incorporated and contracted to perform work for the United States
Navy, you and your family will fall under the Status of Forces Agreement (SOFA) between the
United States and the Republic of Italy. In this agreement, all U.S. military personnel, members
of the civilian component, and their family members are subject to Italian law and come under
Italian jurisdiction for most criminal offenses, unless the act was performed in the line of duty.
As guests, we are obliged to comply with and refrain from activities inconsistent with Italian
law. Specifically, we must refrain from any involvement in Italian politics.
9
If you are called or summoned to appear before an Italian court in connection with any offense
under Italian law, you must report the contact or summons as soon as possible to Mr. Antonio
Salaos your sponsor, and the Operations Manager for European Affairs. Additional assistance can be
provided by the U.S. Consulate and the U.S. Trial Service Office, Europe and Southwest Asia .
There is no immunity from prosecution granted under the SOFA. The government of Italy has
jurisdiction over military members, members of the civilian component and their family
members in both civil and criminal actions. This may include incidents occurring on military
installations in Italy. Officials of both governments cooperate in investigating and prosecuting
criminal offenses. Italian authorities have the power to arrest you.
If local law enforcement officials apprehend you, the following rules should guide you:
1. DO NOT try to resist arrest.
2. Go with the Italian authorities willingly.
3. Promptly provide Italian police officials your name, rate/rank, organization, Armed Forces
(military, civilian or family member) Identification Card and/or passport, command point of
contact and phone number, and other information necessary to identify you to them.
4. Politely request the presence of NSA Security Police, a representative of BRB, Incorporated
and/or a BRB, Incorporated attorney prior to making any statement. Decline to make any
statement unless a U.S. or BRB, Incorporated representatives are present.
Different officials are tasked with law enforcement in Italy. The ones you will see most
commonly are:
Polizia (Police) – There are different branches, such as Stradale (Road Police) and
Ferroviaria (Railway Police). The Polizia perform all the usual duties as in the United
States and usually wear green-grey or blue uniforms.
Carabinieri – This is a special corps of the Italian military which acts both as military and
civilian police. They usually wear blue or black uniforms and are recognizable by the
white shoulder belt across their chest.
Guardia di Finanza (Finance Guard) – Comparable to Coast Guard or border police.
They wear gray or blue uniforms. Their main task is to control alcohol, cigarette, and
drug smuggling. They are also in charge of customs, and they enforce tax payments in
general. The Guardia di Finanza has a navigation school in Gaeta.
Vigili Urbani (City Police) – Their main duty is the enforcement of traffic laws within
city limits, as well as sanitation, price control, and issuing of vending licenses.
10
Pre-Departure
BRB, Incorporated, Expatriate Assistance Office located at 100 Main Street, Los Angeles
California, 888.890.1456 ext. 3049 will be your primary point of contact in preparing you and
your family for departure. The following information is summarized below, and questions that
you may have will be answered at your Expatriate Orientation Brief . A summary of topics
discussed at this brief are found in appendix A.
Passports and Visas
A valid passport is required. Italian authorities may deny entry to travelers who attempt to enter
without a valid passport. A visa is not required for tourist stays up to three months. However, for
all other purposes, such as work, study, etc., a visa is required and must be obtained from the
Italian Embassy or Consulates before entering Italy. For further information concerning visas
and entry requirements for Italy, travelers may contact the Embassy of Italy at 3000 Whitehaven
St NW, Washington, DC 20008, via telephone at (202) 612-4400 or via the Internet:
http://www.ambwashingtondc.esteri.it/ambasciata_washington, or Italian Consulates General in
Boston, Chicago, Detroit, Houston, Los Angeles, Miami, Newark, New Orleans, New York,
Philadelphia, or San Francisco, accessible through the above Internet site.
Americans staying in Italy for more than three (3) months are considered residents and must
obtain a permesso di soggiorno ( permit of stay ). This includes Americans who will work or
transact business and persons who want to simply live in Italy. An application “kit” for the
permesso di soggiorno may be requested from one of 14,000 national post offices ( Poste Italiane
). The kit must then be returned to one of 5,332 designated Post Office acceptance locations. It is
important that applicants keep a copy of the receipt issued by the Post Office. Additional
information may be obtained from an Italian immigration website via Internet at:
http://www.portaleimmigrazione.it/. Within 20 days of receiving the permit to stay in Italy,
Americans must go to the local Vital Statistics Bureau ( Anagrafe of the Comune) to apply for
residency. It generally takes one to two months to receive the certificate of residence ( Certificato
di Residenza ).
Preview Visit
During your Expatriate Orientation Brief a preview visit will be scheduled for you and your wife.
A sample agenda is found in appendix B.
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Sponsor Information
Mr. Antonio Salaos is your assigned sponsor. A complete bio on Mr. Salaos is available at the following
website, www.brbinc.comglobalbusinesseuropeanaffairsbiographiessalaos.
His address and phone number are provided below:
BRB, Incorporated
Operations Manager for European Affairs
83 Downing Street
London, England 24453-2454
(44) 1342-832-759
Compensation, Allowance and Benefits
Salary for senior executives assigned overseas includes your current base pay plus incentives.
This includes performance based merit increases, plus allowances. These allowances are
outlined below and include:

Housing allowance
Home leave allowance
Education allowance
Relocation allowance
Spouse assistance
During your orientation brief a representative from Human Resources will be available to discuss
the specifics associated with your total compensation package.
Taxes
BRB, Incorporated has contracted with Fidelity Financial Advisors (FFA). Your advisor is Mr.
Jim Robert and he can be contacted at 404-651-6917 or via email at JRoberts@ffa.org. He will
discuss your financial goals, BRB, Incorporated compensation plan, and your overall goals and
objectives during the next three years.
In summary, BRB, Incorporated will withhold and the employee is responsible, to pay all taxes
required by federal, state and local jurisdictions. All taxes required by the Republic of Italy will
be paid by BRB, Incorporated. Taxes on property, goods and services will be the responsibility
of the employee.
The following information is provided for information purposes only, all tax questions should be
directed to FFA.
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Expatriates living in Italy will be classified as Resident or Non-Resident. An individual is
considered resident if:
for a period of 183 days they are registered with the registry office of the Population
Registry (Anagrafe), or
for a period of 183 days has their principal place of business or residence in Italy
for a period of 183 days has his centre of vital interest (i.e. his family) in Italy
When moving to the country an individual needs to register with the Population Registry and in
turn cancel their name from the registry on leaving. If an individual is resident in Italy for a part
year than any tax credits or allowances are pro-rated based upon the period of time the individual
is resident in the country during the year. In the case where part of a residents income is
generated overseas, the greater part of foreign income taxes paid can be credited against Italian
tax if paid in accordance with tax treaties stipulated by Italy. Italy has tax treaties with most
developed countries. Italy has been implementing a series of tax reforms with the aim of
simplifying the fiscal system within the country.
Since November 1979, the United States and Italy has established a network of bilateral Social
Security agreements that coordinate the U.S. Social Security program with Italys program. This
International Social Security agreement, often called “Totalization agreements,” have two main
purposes. First, they eliminate dual Social Security taxation, the situation that occurs when a
worker from one country works in another country and is required to pay Social Security taxes to
both countries on the same earnings. Second, the agreements help fill gaps in benefit protection
for workers who have divided their careers between the United States and Italy.
Cultural Awareness Training
BRB, Incorporated is committed to your success and that of your family during your time in
Italy. For this reason we have contracted with Global Dynamics, Incorporated to provide a wide
variety of services to you and your family. These services are outlined below and are a part of
your Expatriate Orientation Brief.
PROGRAM OBJECTIVES
Global Dynamics Cross-Cultural Programs are designed to enhance the effectiveness of all
persons whose work brings them into contact with people from other countries. Those who
conduct business internationally need to understand how cultural differences in social customs
and business practices can — and do — impact individual and group performance. In these
programs, participants learn the important skills necessary for success in the global marketplace.
Global Dynamics expatriate services are designed to facilitate the professional and personal
transition of international assignees and their families. Using a thorough pre-program needs
assessment and the continuous care system, GDIs programs are highly customized to best
address and serve the specific needs, questions and concerns of the assignees.
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LIVING AND WORKING INTERNATIONALLY
A Customized Family Pre-Departure Program Targeted to the Country of Destination
The program facilitates and enhances the expatriate familys transition to their
new living and working environment. This comprehensive program covers both
business-related and practical living issues. Equipped with a more realistic
understanding of the new culture and the process of adjustment, the family will
be better prepared for the experience and more effective in taking full advantage
of their new opportunities.
This seminar is designed to enhance:
how to identify the similarities and differences between home and host
culture, and how the differences can affect communications, understanding and
relationships with host nationals;
how to increase awareness of participants’ personal traits and skills associated with an
overseas assignment;
how to recognize and reduce the stress commonly associated with a foreign assignment;
how to examine family structure and dynamics and identify the ways in which family
members support one another in an overseas assignment; and
how to develop a personal action plan for each participant, unique to his/her own needs,
interests and goals.
DESTINATION SERVICES
The services offer assignees practical “survival skills” in their host country, focusing on the
specific needs and interests of the assignee and family. Our resident experts provide an extensive
orientation to the new community, assistance with household issues, and helpful resources
available in the given city/region. This service is available worldwide.
GLOBAL EMPLOYEE ASSISTANCE PROGRAM
The Global Employee Assistance Program provides seamless confidential support for
international assignees and their families. Licensed family therapists and counselors, with
extensive experience in international relocation and culture shock issues, are available around the
world for immediate consultation.
LANGUAGE TRAINING
Our language training partnership provides our customers with the very best in language training
worldwide.
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Security and Crime in Italy
There have been occasional episodes of politically motivated violence in Italy, most often
connected to Italian internal developments or social issues. At various times, Italian authorities
have found bombs outside public buildings, have received bomb threats and were subjects of
letter bombs. Firebombs or Molotov cocktails have been thrown at buildings or offices in the
middle of the night. These incidents have all been attributed to organized crime or anarchist
movements. Americans were not targeted or injured in these instances.
Demonstrations may have an anti-American character. Even demonstrations intended to be
peaceful have the potential to turn into confrontational situations and possibly escalate into
violence. U.S. citizens traveling or residing in Italy should take common sense precautions and
follow news reports carefully in order to avoid demonstrations and to be aware of heightened
security and potential delays when they occur.
Italy remains largely free of terrorist incidents. However, like other countries in the Schengen
area, Italys open borders with its Western European neighbors allow the possibility of terrorist
groups entering/exiting the country with anonymity.
For the latest security information, Americans traveling abroad should regularly monitor the
Department of State Bureau of Consular Affair’s Internet site at http://travel.state.gov, where the
current Worldwide Caution Travel Alert, Travel Warnings and Travel Alerts can be found.
Up-to-date information on safety and security can also be obtained by calling 1-888-407-4747
toll free in the U.S., or for callers outside the U.S. and Canada, a regular toll-line at 1-202-5014444. These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through
Friday (except U.S. federal holidays).
The Department of State urges American citizens to take responsibility for their own personal
security while traveling overseas. For general information about appropriate measures travelers
can take to protect themselves in an overseas environment, see the Department of States
pamphlet A Safe Trip Abroad.
Italy has a moderate rate of violent crime, some of which is directed towards tourists, principally
for motives of theft. Some travelers have been victims of rape and beatings. There have also been
incidents of drinks laced with drugs being used by criminals to rob, and in some cases, assault
tourists. Many of these incidents have occurred in the vicinity of Romes Termini train station
and at major tourist centers such as Campo de Fiori and Piazza Navona, as well as in Florence
and Naples. Criminals using this tactic befriend a traveler at a train station, bus stop,
restaurant, caf or bar in tourist areas, then eventually offer a drink laced with a sleeping drug.
When the tourist falls asleep, criminals steal the travelers valuables. There have also been
instances where the victim was assaulted, either physically or sexually.
Americans are urged to exercise caution at train stations and airports, and when frequenting
nightclubs, bars and outdoor cafes, particularly at night, because criminals may make initial
contact with potential victims in such settings. Individuals under the effect of alcohol may
become victims of crime, including robbery, physical and sexual assault, due to their impaired
ability to judge situations and make decisions. This is particularly a problem for younger
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Americans visiting Italy, where the age limit on the sale of alcoholic beverages is lower than in
most U.S. states. If you are a victim of such a crime, please file a police report and contact the
U.S. Embassy or nearest Consulate. There are also in-country organizations, which provide
counseling, medical, and legal assistance to certain crime victims.
Petty crimes such as pick pocketing, theft from parked cars, and purse snatching are serious
problems, especially in large cities. Pickpockets sometimes dress like businessmen so tourists
should not be lulled into a false sense of security by believing that well-dressed individuals are
not potential pickpockets or thieves. Most reported thefts occur at crowded tourist sites, on
public buses or trains, or at the major railway stations: Rome’s Termini; Milan’s Centrale;
Florence’s Santa Maria Novella; and Naples’ Centrale and Piazza Garibaldi. Travelers should
also be alert to theft in Milans Malpensa Airport, particularly at car rental agencies. Clients of
Internet cafes in major cities have been targeted. Tourists who have tried to resist petty thieves
on motor scooters have suffered broken arms and collarbones.
Thieves in Italy often work in groups or pairs. Pairs of accomplices or groups of street urchins
are known to divert tourists’ attention so that another can pickpocket them. In one particular
routine, one thief throws trash, waste or ketchup at the victim; a second thief assists the victim in
cleaning up the mess; and the third discreetly takes the victim’s belongings. Criminals on
crowded public transportation slit the bottoms of purses or bags with a razor blade or sharp knife,
then remove the contents. Theft of small items such as radios, luggage, cameras, briefcases, and
even cigarettes from parked cars is a major problem.
Carjacking and thefts have also been reported from occupied vehicles waiting in traffic or
stopped at traffic lights. Vehicles parked near beaches during the summer have been broken into
and items stolen. Robbers take items from cars at gas stations often by smashing car windows.
In a scam practiced on the highways, one thief signals a flat tire to the driver of another car and
encourages the driver to pull over. Often, the tire has been punctured by an accomplice, while in
other instances, there may, in fact, be nothing wrong with the vehicle. When the driver stops, one
thief helps change the tire, while the other takes the driver’s belongings. Use particular caution
driving at night on highways, when there may be a greater incidence of robbery attempts. There
have been occasional reports of break-ins of rental cars driven by Americans when the
precautions mentioned above were not followed during stops at highway service areas.
On trains, a commonly reported trick involves one or more persons who pretend to befriend a
traveler and offer drugged food or drink. Also, thieves have been known to impersonate police
officers to gain the confidence of tourists. The thief shows the prospective victim a circular
plastic sign with the words “police” or international police.” If this happens, the tourist should
insist on seeing the officer’s identification card (documento), as impersonators tend not to carry
forged documents. Tourists should immediately report thefts or other crimes to the local police.
The U.S. Secret Service in Rome has been advised of, and is assisting Italian Law Enforcement
authorities in investigating, an increase in the appearance of ATM skimming devices. These
devices are attached to legitimate bank ATMs, usually located in tourist areas, and capture the
account information stored electronically on the cards magnetic strip. The devices consist of a
card reader installed over the legitimate reader and a pin-hole video camera mounted above the
16
keypad that records the customers PIN. ATMs with skimming devices installed may also allow
normal transactions to occur. The victims information is sold, traded on-line or encoded on
another card such as a hotel key card to access the compromised account. Here are some helpful
hints to protect yourself and to identify skimming devices:
1) Use ATMs located in well-lit public areas, or secured inside the bank/business
2) Cover the keypad with one hand as you enter your PIN
3) Look for gaps, tampered appearance, or other irregularities between the metal faceplate of the
ATM and the card reader
4) Avoid card readers that are not flush with the face of the ATM
5) Monitor your account statements for unauthorized transactions
Organized criminal groups operate throughout Italy, but are more prevalent in the south. They
have occasionally resorted to violence to intimidate or to settle disputes. Though the activities of
such groups are not generally targeted at tourists, visitors should be aware that innocent bystanders could be injured.
In many countries around the world, counterfeit and pirated goods are widely
available. Transactions involving such products may be illegal under local law. In addition,
bringing them back to the United States may result in forfeitures and/or fines. More information
on this serious problem is available at http://www.cybercrime.gov/18usc2320.htm.
According to Italian Law (Law 80 of May 14, 2005), anyone caught buying counterfeit goods
(for example, DVDs, CDs, watches, purses, bags, belts, sunglasses, etc.) is subject to a fine of
no less than EUR 1,000. Police in major Italian cities enforce this law to varying degrees.
Travelers are advised to purchase products only from stores and other licensed retailers to avoid
unknowingly buying counterfeit and illegal merchandise.
Personal Property
BRB, Incorporated has contracted with Omega Shipping to assist you and your family as you
relocate. These costs are a part of your benefit package. There address, phone number and email
are listed below.
Omega Shipping Co., Inc.
50-52 Metro Way
Secaucus, NJ 07094
Phone: 201.863.3000
Toll Free: 800.232.0037
Fax: 201.863.3535
Email: infoeast@omegashipping.com
During your orientation brief, a representative from Omega Shipping will be on hand to answer
questions and complete required paperwork. The following is provided for informational
purposes.
17
Before The Move
The Initial Consultation
An Omega representative will provide an initial telephone consultation and we will
gladly give you advise and guidance, as well as an estimate of moving costs and ways in
which you can minimize those costs. A trained representative will come to your home at
your convenience for a free estimate. This is all without any obligation whatsoever on
your part.
Preliminary Packing
Prior to moving day, you will be involved in preliminary packing ( the consolidation and
packing of your belongings mostly unbreakable such as linens, books, pots, toys, etc.)
into cartons which Omega will supply. On moving day our professional team of packers
will arrive at your home with specially designed cartons, padded materials and, if
necessary, custom-built boxes to safety pack your furniture, the remainder of goods,
including breakables.
Secondary Packing
Omega will build heavy-duty “lift-vans” which are custom-made boxes designed to the
size specifications of your shipment. These super-strong boxes resist all handling
incurred in route to your new destination. All of your goods are packed into wooden,
steel-strapped lifts, where they are safely kept until at your destination.
Arrival at the Destination
Off the Ship
Following the departure from your local port of exit, our services continue in the country
of your destination. As an agent of Mayflower International, with over 600 agents and
affiliates worldwide, we are able to coordinate the move and pave the way for smooth
customs clearance and expeditious service. Once the shipment is cleared, our agent will
make arrangements for the delivery of your goods to your new home, office or venue.
Clearing Your Baggage
Depending upon the country you are moving to, you will need some or all of the
following documents in order to clear customs:
Passport
Immigrant Certificate
Detailed packing list with value of contents
Receipts for appliances and new furniture
Tenancy contract or title for new house
Proper proof of tax exemption, it entitled
Copy of agreement with Omega
Delivery order notice
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Ways to Save
One if the best ways to save on moving is selective packing. Will that king-sized
bedroom set fit your new home aboard? Will that appliance work on the electrical current
in your new home? Will you be able to get spare parts for it? These are questions you
should ask, and your Omega representative will help you answer them. He knows which
appliances will work and whether they would be cheaper to replace here or overseas. He
can even arrange for the appliances you buy here to be delivered directly to the Omega
warehouse for shipping. Omega will take the best possible care of your belongings, using
sophisticated security measures at our warehouses.
Insurance
There are times when for reasons beyond our control (i.e. acts of God, fire, hijacking,
etc.) when your goods may be damaged or lost. For this reason we suggest you always
insure your goods with an ” All Risk, Door to Door Marine insurance” policy which
should take effect on the date which your goods arrive at our warehouse facilities. (Note:
The All Risk Marine Insurance includes war insurance, which covers hijackings.) While
the cost of insurance is not covered by our estimate, your Omega representative will be
glad to guide you in the matter.
Remember, always insure your goods for the amount of money it would cost to replace
then in the country you are moving to. Costs overseas are often mush higher than in the
United States.
Pets
INSTRUCTION FOR PASSENGER ENTERING ITALY WITH PETS
A new Regulation, 9982003EC regulating the animal health requirements applicable to the noncommercial movement of pet animals (dogs, cats, and ferrets) in the European Union Member
States is effective as of October 2, 2004.
According to this new regulation, to introduce animals in Italy from third countries, among
which the United States, it is mandatory to obtain a European Community veterinary certificate (
see Forms) for each pet that will be introduced in the Member States. The new format of the
certificate has been approved by the Commission Decision 2004/203/EC on February 18, 2004
and all subsequent amendments.
The document foresees that pet animals:
a) Should be identifiable by a clearly readable tattoo or an electronic identification system
(transponder/microchip), which provides the pet owners name and address;
b) Have a valid vaccination against rabies.
For animals coming specifically from the United States (Annex II, Section C of the 9982003EC
regulation) it is not necessary to subject the animals to the Rabies serological test. Information
regarding this regulation and the European Veterinary certificate are also published on the web
19
site for the Animal and Plant Health Inspection Service of the of the U.S. Department of
Agriculture.
Pets can enter Italy only if accompanied by their owner/s and if they have a valid health
certificate (link to certificate) issued by a certified veterinarian in the country of origin. The issue
date on the certificate should not exceed 30 days prior the departure date. The certificate does not
need to be authenticated or certified by this Embassy.
For Dogs:
We would like to remind you that in Italy it is mandatory to use:
A muzzle for dogs that walk on the streets or any other open space without a leash
A muzzle and a leash for dogs in public places and public transportation (article 83 of D.P.R.
320/54 of the Veterinary Police Regulations).
Inoculations and Health Issues
Preparing for Your Trip to Italy
Before visiting Italy, you may need to get the following vaccinations and medications for
vaccine-preventable diseases and other diseases you might be at risk for at your
destination: (Note: Your doctor or health-care provider will determine what you will
need, depending on factors such as your health and immunization history, areas of the
country you will be visiting, and planned activities.)
To have the most benefit, see a health-care provider at least 46 weeks before your trip to
allow time for your vaccines to take effect. Even if you have less than 4 weeks before
you leave, you should still see a health-care provider for needed vaccines, medications,
and information about how to protect yourself from illness and injury while traveling.
If your travel plans will take you to more than one country during a single trip, be sure to
let your health-care provider know so that you can receive the appropriate vaccinations
and information for all of your destinations. Long-term travelers, such as those who plan
to work or study abroad, may als…

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Introduction:
The globalized world has made it necessary for companies to expand and establish their operations in different countries. However, sending employees on overseas assignments can be a challenging task, especially when they are accompanied by their families. Companies need to provide guidance and support to ensure that the transition is smooth and stress-free. This is where the role of HR managers comes in, providing orientation booklets containing both general and specific information to help employees and their families settle into their new surroundings. This article focuses on the development of an orientation booklet for the Apple Inc. Nairobi, Kenya assignment, with specific emphasis on the city’s general information and HR information.

Description:
Apple Inc. has assigned Winston Mathews as their Eastern Africa Regional Manager in Nairobi, Kenya, accompanied by his wife, Brandy, and two school-age children. This five-year assignment will involve spearheading Apple’s operations in East Africa, a region composed of Kenya, Uganda, Tanzania, Burundi, and southern Sudan. To ensure a smooth transition, a sponsor has been assigned to him who is familiar with the geography, culture, and operations of Kenya. This article aims to provide a comprehensive orientation booklet that includes general information about Nairobi and Kenya and specific HR information.
The general information covers the currency, exchange rate, language, schools, taxes, political structure, and climate. Additionally, the booklet provides information on Nairobi’s history, geography, culture, and tourism. The HR information includes details about the compensation package, relocation allowances, spousal/family assistance, cultural and/or language training, benefits, tax offsets, etc. This booklet will serve as a guide for the Mathews family and help them adjust to their new life in Nairobi, Kenya.

Objectives:
– To provide relevant information about Nairobi, Kenya as well as the city and country’s culture, traditions, and operations
– To discuss the specific HR information, including compensation package, relocation allowances, spousal/family assistance, cultural, and/or language training, benefits, and tax offsets
– To ensure a smooth transition for the employee and his family as they move to Nairobi, Kenya for 5 years

Learning Outcomes:
By the end of the orientation packet, the employee and his family should be able to:
– Understand the geography of Nairobi, Kenya including its culture and operations
– Understand the compensation package and relocation allowances for the employee and his family during their stay in Nairobi, Kenya
– Appreciate the support available to them during their stay, including cultural and/or language training, spousal/family assistance, benefits, and tax offsets
– Adjust well to the new environment and smoothly transition to life in Nairobi, Kenya

Table of Contents:
1. Introduction
– Welcome letter from HR Manager
– Purpose and objectives of the orientation packet
2. About Nairobi, Kenya
– Geography and climate
– Political structure
– Language and culture
– Schools and education system
– Currency, exchange rate, and taxes
3. HR Information
– Compensation package details
– Relocation allowances
– Cultural and language training
– Benefits
– Tax offsets and deductions
– Spousal and family assistance
4. Pre-Departure Checklist
– Important documents to bring
– Health and medical considerations
– Packing and luggage guidelines
5. Arriving in Nairobi, Kenya
– Airport and transportation information
– Accommodations
– Orientation schedule
6. Settling In
– Opening a bank account and getting a local phone number
– Shopping and grocery stores
– Healthcare system and finding a doctor
– Safety and security tips
7. Education and Family Life
– Enrolling children in school
– Family-friendly activities and attractions
– Finding a babysitter or nanny
8. Conclusion
– Summary of important points
– Frequently asked questions
– Contact information for HR department.

Solution 1: Creating the Orientation Booklet

As the HR manager, it is important to create an orientation booklet for the employee, spouse, and two school age children to ensure a smooth transition to Nairobi, Kenya. The orientation booklet should contain general information about the city and country including the currency, exchange rate, language, schools, taxes, political structure, climate, etc. as well as specific HR information such as the compensation package, relocation allowances, spousal/family assistance, cultural and/or language training, benefits, tax offsets etc.

The general information section should contain details on Nairobi, Kenya’s geography, history, and culture, local customs, and holidays. Additionally, information related to daily life such as transportation, grocery stores, and healthcare facilities should be included.

The specific HR information section should contain details on the compensation package and relocation allowances such as salary, bonuses, and allowances for housing, transportation, and education. Information on spousal/family assistance such as job placement assistance, language training, and cultural orientation programs should also be included. The benefits section should cover medical, dental, vision, and retirement plans, as well as vacation and sick leave policies.

Solution 2: Expatriate Packets

The Expatriate Packets should contain detailed information related to the employee’s assignment, new location, and the company. The packet should be comprehensive and should include the following sections:

1. Overview: This section should provide an overview of the packet, including the purpose, objectives, and contents of the packet.

2. Company Information: This section should contain detailed information about the company, including its mission, vision, values, history, and organizational structure.

3. Country and Location Information: This section should contain information about Nairobi, Kenya’s geography, history, culture, local customs, and holidays. Additionally, the packet should describe the cost of living, quality of life, and security information.

4. Legal and Tax Issues: This section should provide an overview of legal and tax issues related to the assignment, including immigration, work permits, and visa requirements. Additionally, the packet should include information on tax obligations and tax offsets.

5. Compensation and Benefits: This section should contain information on compensation such as salary, bonuses, allowances for housing, transportation, and education. Additionally, the packet should include information on benefits such as medical, dental, vision, and retirement plans, as well as vacation and sick leave policies.

6. Relocation Assistance: This section should provide details on relocation assistance such as assistance with packing and shipping of belongings, travel arrangements, temporary housing, and language training. Additionally, the packet should include information on spousal and family assistance such as job placement assistance, cultural orientation programs, and educational support for children.

7. Cultural and Language Issues: This section should provide an overview of cultural and language issues related to the new location, including customs, beliefs, and practices. Additionally, the packet should contain information on language training programs.

8. Conclusion: The final section of the expatriate packet should include a summary of the information contained in the packet, as well as a statement expressing appreciation for the employee’s commitment to the company and wishes for a successful assignment.

Suggested Resources/Books:

1) “The Global Expatriate’s Guide to Investing: From Millionaire Teacher to Millionaire Expat” by Andrew Hallam – This book provides valuable information and guidance on investing and managing finances while living as an expatriate.

2) “The Expert Expat: Your Guide to Successful Relocation Abroad” by Melissa Brayer Hess and Patricia Linderman – This is a helpful guide for expatriates and their families, covering a broad range of topics from preparing for the move to adjusting to life in a new country.

3) “The Art of Crossing Cultures” by Craig Storti – This book helps readers understand the complexities of cultural differences and offers practical advice on how to navigate them.

4) “Expat Etiquette: How to Look Good in Bad Places” by Michael Bear – This book provides tips and advice on cultural etiquette and how to avoid common mistakes while living abroad.

5) “The Happy Expat Family: How to Overcome the 8 Challenges of Living Abroad” by Dena Haines – This book is a practical guide for families living abroad, covering topics such as education, health care, and maintaining relationships with loved ones back home.

Similar Asked Questions:

1) What are some tips for preparing children for an overseas assignment?
2) How can I manage my finances as an expatriate?
3) What are some common cultural differences that I should be aware of when living abroad?
4) How can I maintain relationships with friends and family back home while living abroad?
5) What are some common challenges that expatriate families face and how can they be overcome?

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