What is the incident response plan and how does it help an organization in the IT field?


250 word response 1 reference due 6/3/2023


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How do motivational-Hygiene Factors effect the work of a cybersecurity worker?

Both motivation and hygiene factors affect employees and their performance, but the book states that motivators, such as achievement, advancement, recognition, responsibility, and the actual work affect job satisfaction, while hygiene factors, such as politics and administration, salary, supervision, interpersonal relations, working conditions, and workplace policies and procedures can act as dissatisfiers.
The basic affect can be summed up as such. Both motivators and hygiene factors are needed to create a good and productive work environment. Motivators tend to directly affect job satisfaction, which can affect the performance of the employee. Hygiene factors, on the other hand, prevent dissatisfaction if they are accepted as adequate by an employee, but when they are no longer deemed to be adequate, job satisfaction decreases and as job satisfaction drops, so does performance.

Has your organization/workplace conducted an incident review following a critical incident in the IT department? Provide a brief description of the incident review process. If your workplace/organization does not have such a process provide a brief explanation about how it will help management, and how the process should be conducted. (Hint: page 209).

Yes, we have, as we have a formal process for reviewing incidents.
Our incident review process is part of the security incident response policy and plan. During a security incident, all aspects of the incident are documented in a security incident report, such as details as: where, when, systems affected, criticality, if data was breached which contained PII, communications, recommendations, etc. Each month, the IT management team meets and reviews any incidents which took place over the past month for lessons learned and to see if there were any recommendations which were made by the incident response team. Lessons learned are also reviewed by the incident response team, so they know how better how to react to certain scenarios in the future. Official changes are documented in the incident response plan after such reviews and practiced by the incident response team during tabletop exercises.
We have actually had to use the process for many small incidents as well as two large ones. In 2019 we had an insider threat where lessons learned were reviewed in detail. Afterwards, many changes were made in our processes as a direct result of the review. We also had a major ransomware attack in 2019 losing hundreds of servers and clients and bringing down the entire company for several weeks. After bringing back the systems, again extensive reviews were completed.

In your opinion, why are promotions important in the IT department and the Cybersecurity team specifically? Provide examples to illustrate your opinion.

Describe an example for promotion in your own career or someone that you know from the IT field. How did the promotion impact you and the organization?).

I will start out by saying the promotions are always important. They are typically given to deserving employees for exceedingly good work and both are an award to the employee receiving the promotion and the extra monetary and authoritative benefits coming from the new position. They are also good for the organization who can place their talent in key managerial roles where the newly promoted employees can shine by keeping needed skills in the organization and showing other employees that hard work leads to new opportunities.
Promotions are especially important in the IT and specifically in Cybersecurity due to the current lack of available talent. Organizations need to fast track their best employees and get them into middle management positions where they can practice leadership and help train and develop the next wave of cybersecurity professionals. Promotions in cybersecurity can also be used to retain talent, keep employees with unique and important skills, and to support the organizations security posture.
Sometime back, my company purchased a few companies in North America. Each had its own IT department, and some were quite small. During the transition, the IT manager of the biggest team left the organization, and we needed to promote someone from one of the teams to take over and to unify the IT at each of the separate companies and lead the migration to the European processes and systems. One engineer had been informally supporting our efforts, and I, along with the other IT management in Europe recommended that he be made Head of IT for the North American operations. Soon after, we noted results which supported our assessment. He provided strong leadership and earned the respect of his employees and business colleagues. He then unified the teams (including other new site acquisitions) and successfully integrated the U.S. systems. In the end, not only he, but the entire organization reaped the rewards for this decision.

essential for the growth and development of the organization. In the IT department, promotions hold a special significance as the industry is constantly evolving and technology changes rapidly. Cybersecurity, in particular, is an area where promotions are crucial as it requires extensive knowledge and expertise in the field. Promotions provide employees with a sense of achievement and recognition for their hard work, which, in turn, motivates them to perform better.

For instance, a promotion from an entry-level security analyst to a senior security analyst, in the IT department, will not only offer a better salary package but also allows the employee to broaden their experience and explore new areas in the field. As a result, the cybersecurity team becomes more efficient and effective in protecting the company from potential threats. Furthermore, promotions also lead to employee retention, reducing employee turnover, and increasing morale in the workplace.

I know of a colleague who was promoted from a cybersecurity analyst to a security architect in a major bank. The promotion allowed him to take on more responsibility, broaden his knowledge, and make more critical decisions. With the promotion, he was able to help the organization in developing a better security architecture and improving their detection and response to cyber threats. The promotion had a positive impact not only on him but also on the organization as a whole.

Overall, promotions hold a crucial role in motivating employees and improving the growth and development of the cybersecurity team in the IT department. They provide a platform for employees to broaden their knowledge and experience, and bring a positive impact not only to the individual but also to the organization.

The objective of this article is to discuss the impact of motivational-hygiene factors on the work of a cybersecurity worker. It also aims to describe the incident review process and the importance of promotions in the IT department, specifically in the cybersecurity team.

Learning Outcomes:
After reading this article, learners will be able to:
1. Understand the concept of motivational-hygiene factors and their impact on the job performance of cybersecurity workers.
2. Describe the incident review process and its significance in improving the incident response plan.
3. Analyze the importance of promotions in the IT department, with specific reference to the cybersecurity team, and the impact on individuals and organizations.
4. Apply the concepts discussed in the article to evaluate the job satisfaction and performance of cybersecurity workers and to suggest strategies for improvement.

Motivational-Hygiene Factors and Cybersecurity Workers:
Motivational and hygiene factors play a crucial role in creating a positive and productive work environment for cybersecurity workers. While motivators such as achievement, recognition, and responsibility can directly affect job satisfaction and performance, hygiene factors like salary, working conditions, and workplace policies can act as dissatisfiers. Therefore, both types of factors are necessary for creating a stimulating and satisfying work environment.

Incident Review Process:
Having a formal incident review process is essential for improving the incident response plan and minimizing the impact of security incidents. The incident review process involves documenting all aspects of the incident, reviewing the incident reports, identifying lessons learned, and making necessary changes to the incident response plan. Regular reviews and updates of the incident response plan, combined with regular tabletop exercises, can help the incident response team to react more effectively to future incidents.

Promotions in the IT Department:
Promotions in the IT department, especially in the cybersecurity team, are crucial for retaining talented employees and motivating them to perform at their best. Promotions not only recognize the employee’s good work but also offer opportunities for career growth and development. For example, a cybersecurity analyst who consistently demonstrates good performance and shows leadership potential can be promoted to a senior analyst or even a team leader, which can benefit both the individual and the organization.

Robbins, S. P., & Judge, T. A. (2019). Organizational Behavior (18th ed.). Pearson.

Solution 1: Addressing Motivational-Hygiene Factors in the Cybersecurity Workplace

Motivational-hygiene factors play a crucial role in the job satisfaction and performance of cybersecurity workers. While motivators directly impact job satisfaction, hygiene factors act as dissatisfiers and can lead to decreased job satisfaction and performance. Therefore, it is essential for organizations to address both motivators and hygiene factors to create a productive and positive work environment.

Solution 1: To address motivational-hygiene factors in the cybersecurity workplace, organizations can focus on the following strategies:

1. Providing opportunities for achievement, recognition, and advancement to motivate employees and increase job satisfaction.

2. Ensuring adequate salary, effective supervision, good interpersonal relations, and favorable working conditions to mitigate the impact of hygiene factors.

3. Establishing transparent and fair workplace policies and procedures to prevent dissatisfaction and foster a positive work environment.

4. Conducting regular incident reviews and practicing tabletop exercises to improve incident response, prevent future incidents and enhance cybersecurity culture.

For instance, after a critical incident review, an organization can identify areas of improvement, make necessary changes in processes, and create training programs to provide employees with the knowledge and skills required to prevent future incidents. Such efforts can help create a culture of cybersecurity and motivate employees to perform to their potential.

Solution 2: Importance of Promotions in IT Department and Cybersecurity Team

Promotion is essential for the growth and development of employees and for the success of organizations. In the cybersecurity field, promotions can help retain talented employees, increase job satisfaction, and improve performance. Promotions can also motivate employees to take on more responsibilities, acquire new skills, and work towards achieving organizational goals.

Solution 2: In the IT field, promotions can take various forms, such as a shift from a junior to a senior position, a change in roles, or a salary increase. For instance, a cybersecurity analyst who is promoted to a senior analyst position can be expected to handle more complex cybersecurity threats, train other team members, and provide strategic insights on cybersecurity policies. This can not only benefit the individual in terms of career growth but also improve the overall cybersecurity posture of the organization.

In conclusion, addressing motivational-hygiene factors and providing opportunities for promotions can go a long way in creating a positive and productive work environment in the cybersecurity field. Organizations that invest in their employees’ satisfaction, growth, and development are likely to achieve better results and have more robust security posture.

Herzberg, F. (1966). Work and the nature of man. World publishing.

a way to recognize the employee’s efforts and to motivate them to continue to work harder. In the IT department and specifically in the Cybersecurity team, promotions are important for the following reasons:

1. Recognition of skills and expertise: In the IT department, it’s important to recognize and reward employees who have shown exceptional skills and expertise in their work. Promotion is a way of acknowledging their skills and giving them a chance to take on more challenging roles.

2. Retention of employees: A lack of opportunities for growth and advancement is a major reason why employees leave their jobs. Promotions in the cybersecurity team can keep valuable resources in the organization.

3. Encourage learning and development: Promotions can be used as an opportunity for employees to learn new skills and take on new responsibilities. This encourages continual learning and helps employees keep up with the rapidly evolving cybersecurity field.

A great example of how promotion impacted an organization is when a friend of mine who worked in the IT department was promoted to the cybersecurity team. Although he had already been recognized as an outstanding employee, the promotion provided an opportunity for him to showcase his skills and to take on new challenges. He had access to additional training, tools, and resources to improve his skill set to meet the new demands of his role. The net result was that he was able to perform his job duties at a higher level, make a greater impact on the organization, and contribute to improving the overall cybersecurity posture of the organization.

Suggested Resources/Books:

1. “The Psychology of Cybersecurity” by Dr. Pauline Moore
2. “Cybersecurity for Beginners” by Raef Meeuwisse
3. “The Human Side of Cybersecurity: Risks, Opportunities and Leadership” by Roderick Jones

Similar asked questions:

1. What are the best practices for the incident review process in the IT department?
2. How important is cybersecurity education and training for employees?
3. What are the best ways to motivate employees in the cybersecurity field?
4. What are the most common causes of insider threats in the IT department?
5. How can organizations improve their cybersecurity culture and awareness?

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