What is the City of DuPont requesting proposals for?

  

DETAILS:You have each been assigned to a group and each group has been assigned an IT RFP. This week you should begin working on the Initiation Phase of your case study which requires the completion of a Project Charter.There are many examples and templates available to you.Your book also has a nice example in the appendix and Chapter 4.You can add areas as needed. You are not bound to this template. Please make sure that your project charter has a preliminary scope statement and that you have a documented whats in and whats out section in the document. You will develop a complete scope statement next week.No Plagiarism 0%.
CITY OF DuPONT
REQUEST FOR PROPOSALS
INFORMATION TECHNOLOGY
SUPPORT SERVICES
Issue Date:
January 5, 2006
Due Date:
3:00 P.M., January 31, 2006
1
CITY OF DuPONT
REQUEST FOR PROPOSALS
INFORMATION TECHNOLOGY SUPPORT SERVICES
I.
Introduction
The City of DuPont is soliciting proposals from qualified professional vendors for Information
Technology support services. The qualified vendor will enable the City to significantly improve
information technology (IT) effectiveness, enhance its quality of services, minimize its support
cost, and maximize return on investment in IT.
II.
Background Information
The City of DuPont currently runs a Windows 2000 server with workstations running Windows
2000 or Windows XP Professional. These workstations connect via basic network shares to the
server which serves as a basic file server and a Springbrook financial software server. City Hall
is connected to the Internet via a T-1 line provided by Eschelon Telecommunications. The Police
Department computers are managed by LESA (Law Enforcement Support Agency) and they
connect to the Internet via LESAs connection. The Fire Department currently connect to the
Internet via Comcast cable, and the Public Works shop is in the process of installing an additional
T-1 line to connect via Eschelon. City E-Mail and the City website are hosted by Eschelon
Telecommunications.
The City deploys Norton Corporate Security for computers located within City Hall. Outside
City Hall (Fire and Public Works) users have stand-alone versions of Norton Antivirus which
updates via LiveUpdate. The Windows 2000 Server was originally designed for use for
Springbrook only, but has been adapted for file server use. This is an issue which needs to be
addressed so as to keep the systems separate in the future.
III.
Services Required
The following details the services to be provided to the City of DuPont in the area of information
services:
1. Initial Assessment Compile/update inventory of all information technology related
assets, assess system architecture and current processes, and make recommendations for
improved city-wide IT system performance.
2. Desktop Applications Support – Performs basic support functions including installing
PCs, laptops, PDAs, printers, peripherals, and office automation software; diagnosing and
correcting desktop application problems, configuring laptops and desktops for standard
applications and identifying and correcting end user hardware problems, and performing
advanced troubleshooting. Maintain an up-to-date inventory of ALL City computer
related hardware and make available to City personnel upon request. Assist designated
City personnel with software and hardware purchases. Assist in development of
software/hardware policies and procedures.
2
3. Server Administration Services – Managing computer systems and networks to include
complex application, database, messaging, web and other servers and associated
hardware, software, communications, operating systems necessary for the quality,
security, performance, availability, recoverability, and reliability of the system. Ensure
scheduled preventive maintenance for equipment is properly and promptly performed;
maintain the maintenance records on the equipment; develop operations, administrative,
and quality assurance back-up plans and procedural documentation. Setup new users and
edit or remove existing users on server. Server performance and capacity management
services with reporting when specified thresholds are reached. Configuration
management, including changes, upgrades, patches, etc. Support of Springbrook
financial software and other specialized software products of the City of DuPont as it
relates to the server(s) and associated hardware. Management of user logins and security.
Coordinate repair and maintenance work with contracted repair vendors and ensure
repairs are conducted in a timely fashion.
4. Network Administration Services Scope of activity includes all City network
equipment including switches, firewalls, routers, and other security devices. Primary
installation and maintenance of printers, network copiers/scanners, etc. Primary
maintenance including regular analysis, routine configuration changes, and installation of
patches and upgrades. Alert notifications to designated City personnel in the event of
failure. Complete proactive monitoring of network equipment including bandwidth
utilization, and other performance indicators, with reporting when specified thresholds
are reached. Network performance and capacity management services, and network
troubleshooting. Maintain network documentation and procedures.
5. Security Maintenance of virus detection programs on City servers, email and all other
City computers and laptops. Perform security audits as requested and notify City
personnel immediately of suspected breaches of security or instruction detection.
Configure City system to enable remote access in a secure environment and provide
remote access administration as requested by designated City personnel.
6. Strategic Planning Engineering, planning, and design services for major system
enhancements, including installations and upgrades of new or existing systems.
Examples include major server upgrades, storage system upgrades, redesign of backup
systems, etc. Provide technical leadership for server technology issues. Make
recommendations for future purchasing and technology needs. Install new servers,
software and hardware and transfer data when acquired. Strategic planning, design, and
installation/upgrade of core network systems. Examples include major network upgrades,
provider changes, IP schema redesign, installation of core network devices, etc.
IV.
Submittal Requirements
The following information shall be required in the RFP submittal:
1.
Letter of TransmittalThe letter is not intended to be a summary of the proposal itself.
The letter of transmittal must contain the following statements and information:
a. Company name, address, and telephone number(s) of the firm submitting the
proposal.
3
b. Name, title, address, e-mail address, and telephone number of the person or
persons to contact who are authorized to represent the firm and to whom
correspondence should be directed.
c. Federal and state taxpayer identification numbers of the firm.
d. Briefly state your understanding of the services to be performed and make a
positive commitment to provide the services as specified.
e. The letter must be signed by a corporate officer or other individual who is legally
authorized to bind the applicant to both its proposal and cost schedule.
f. Statement which indicates proposal and cost schedule shall be valid and binding
for Ninety (90) days following proposal due date and will become part of the
contract that is negotiated with the City.
2.
General Vendor Information Please provide the following information:
a.
b.
c.
d.
e.
Length of time in business
Length of time in business of providing proposed services
Total number of clients
Total number of public sector clients
Number of full-time personnel in:
Consulting
Installation and training
Sales, marketing, and administrative support
f. Location of headquarters and any field offices
g. Location of office which would service this account
3.
Describe how your firm is positioned to provide the services listed above and provide
a history of experience on providing similar services.
4.
Describe your approach to providing these services and your methodology for
providing on-going support.
5.
Provide the name, title, address, and telephone number of three references for clients
whom you have provided similar services. Please provide information referencing
the actual services provided, customer size (number of users), and the length of
tenure providing services to this client.
6.
Staff Resources Identify names of principals and key personnel who will actually
provide the information technology services. Summarize the experience and
technological expertise of these staff. Describe the role and responsibilities that each
of these individuals will have. Full resumes of these individuals should be appended
to the proposal. The local availability of staff that will be providing these services
shall be an important consideration.
7.
Support Services Please answer the following:
a. Is help desk support available?
b. When is support available? (indicate XX a.m. to XX p.m. in Pacific time and the
days of the week).
c. How are charges for support structured, documented, and tracked?
d. Do you provide a toll-free support number?
e. Please describe your problem escalation process, including:
4
f.
8.
Initial problem identification (hand-off from help desk)
Triage for priority and severity of problem
Steps for resolving problem escalation when a solution is not forthcoming or
an implemented solution is unsatisfactory
Final authority regarding conflicts
Indicate your response time and goal and also your statistics regarding meeting
that goal.
If your company has had a contract terminated for default during the past five years,
all such incidents must be described. Termination for default is defined as notice to
stop performance due to the vendors nonperformance or poor performance; and the
issue was either (a) not litigated or (b) litigated, and such litigation determined the
vendor to be in default. If default occurred, list complete name, address and
telephone number of the party. If NO such terminations for default have been
experienced by the vendor in the past five years, declare that.
The City will evaluate the facts and may, at its sole discretion, reject the vendors
proposal if the facts discovered indicate that completion of a contract resulting from
this RFP may be jeopardized by selection of this vendor.
9.
Beyond the scope of this RFP, what services (related or otherwise) does your
organization provide that may be of interest to the City?
10.
Proposal Summary Summarize your proposal and your firms qualifications.
Additionally you may articulate why your firm is pursuing this work and how it is
uniquely qualified to perform it. Include other pertinent information that helps the
City determine your overall qualifications.
Your proposal summary is not to exceed two pages.
11.
Cost of Services
a. The proposal must contain a fee schedule that includes hourly rates for proposed
services.
b. Describe how your services are priced, and any specific pricing you are able to
provide.
c. Define any additional charges (e.g. travel expenses).
d. Do you have any state contracts that the City of DuPont would be able to utilize?
V.
Evaluation Criteria and Process
A selection committee will conduct an evaluation of qualifications and will rate each submittal
based upon the following criteria:

Experience
Understanding of services to be provided
Personnel expertise
Compatibility with end users
Project approach
Satisfaction of clients/end users
5
VI.
Deadline for Submissions of Proposals
Five (5) sealed copies of the proposal must be received by the City of DuPont prior to 3 P.M. on
Tuesday, January 31, 2006. One (1) copy should be submitted as a loosely-bound reproducible
copy. All copies of the proposals must be under sealed cover and plainly marked as Information
Technology Support Services Proposal. Proposals shall be delivered or mailed to:
City of DuPont City Clerks Office
IT Support Services Proposal
303 Barksdale Avenue
DuPont, WA 98327
Any questions regarding this proposal are to be submitted to:
Dawn Schauer, Finance & Support Services Director
City of DuPont
303 Barksdale Avenue
DuPont, WA 98327
(253) 912-5383
DSchauer@ci.dupont.wa.us
VII.
Miscellaneous
1. The DuPont City Council reserves the right to reject any and all proposals for failure to
meet the requirements contained herein, to waive any technicalities, and to select the
proposal which, in the City Councils sole judgment, best meets the requirements of the
project.
2. The RFP creates no obligation on the part of the City to award a contract or to
compensate the proposer for any costs incurred during proposal presentation, response,
submission, presentation, or oral interviews (if held). The City reserves the right to
award a contract based upon proposals received without further discussion or negotiation.
Proposers should not rely upon the opportunity to alter their qualifications during
discussions.
3. The City further reserves the right to make such investigation as it deems necessary to
determine the ability of proposers to furnish the required services, and proposers shall
furnish all such information for this purpose as the City may request.
4. Proposers much specifically identify any portions of their submittals deemed to contain
confidential or proprietary information, or trade secrets. Those portions must be readily
separable from the balance of the proposal. Such designations will not necessarily be
conclusive, and proposers may be required to justify why the City Council should not,
upon written request, disclose such materials.
5. The vendor awarded said contract will be subject to City of DuPont business license as
required in DuPont municipal code.
6

Don't use plagiarized sources. Get Your Custom Essay on
What is the City of DuPont requesting proposals for?
Just from $13/Page
Order Essay

Introduction:
The City of DuPont has issued a Request for Proposals (RFP) for Information Technology support services. The purpose of this RFP is to enable the city to enhance its quality of services, minimize its support costs, and maximize return on investment in IT. Qualified professional vendors are invited to submit proposals to provide the needed services.

Description:
The City of DuPont has an existing IT system comprising a Windows 2000 server with workstations running Windows 2000 or Windows XP Professional. The workstations connect via basic network shares to the server, which acts as a basic file server and a Springbrook financial software server. The city seeks proposals from qualified vendors to assess its system architecture, update inventory of all information technology-related assets, and make recommendations for improved city-wide IT system performance. The selected vendor will be expected to provide initial assessment and desktop applications support services to the City of DuPont.

Objective:
To prepare a project charter for the initiation phase of the IT RFP case study.

Learning Outcomes:
1. Understand the purpose and key components of a project charter.
2. Choose an appropriate example or template for the project charter.
3. Develop a preliminary scope statement for the IT project.
4. Document the ‘What’s In’ and ‘What’s Out’ section for the project charter.
5. Identify and describe the services required for implementing the IT project.
6. Recognize the issues relating to the current IT system and make recommendations for improved city-wide IT system performance.

Solution 1:
To address the issues raised in the RFP, we recommend the following solutions:

1. To address the issue of the Windows 2000 server being used as both a file server and a Springbrook financial software server, we recommend the implementation of a separate server for file sharing. This will help to optimize system performance and avoid complications resulting from having multiple functions on a single server.

2. To improve the city-wide IT system performance, we recommend a thorough initial assessment, including an inventory of all information technology related assets, assessment of system architecture and current processes, and recommendations for improvement. This will help identify existing issues, potential solutions, and set the foundation for a successful IT service delivery.

3. To ensure effective desktop application support, we recommend the implementation of a policy of maintaining an up-to-date inventory of all City-related computer hardware, which will be available to city personnel upon request. Additionally, designated City personnel should be provided with technical assistance with both software and hardware issues.

Solution 2:
To address the issues raised in the RFP, we recommend the following solutions:

1. To address the issue of the Windows 2000 server being used as both a file server and a Springbrook financial software server, we recommend the implementation of a virtualization solution. This will allow for the consolidation of workloads and the separation of functions, leading to improved system performance and reliability.

2. To improve the city-wide IT system performance, we recommend a thorough initial assessment, including an inventory of all information technology related assets, assessment of system architecture and current processes, and recommendations for improvement. This will help identify existing issues, potential solutions, and set the foundation for a successful IT service delivery.

3. To ensure effective desktop application support, we recommend the implementation of an IT Service Management (ITSM) solution. This will provide a framework for delivering, managing, and improving IT services, including desktop support, asset management, and problem resolution. Additionally, designated City personnel should be provided with technical assistance with both software and hardware issues.

Suggested Resources/Books:

1. “Project Management for Information Systems” by James Cadle, Donald Yeates and Tony Wakefield.
2. “Information Technology Project Management” by Kathy Schwalbe.
3. “A Guide to the Project Management Body of Knowledge (PMBOK Guide)” by Project Management Institute.

Similar Asked Questions:

1. What is the purpose of a scope statement in project management?
2. How can project charters help in the initiation phase of a project?
3. What are some common IT support services required by organizations?
4. How can vendors assess the system architecture of an organization’s information technology?
5. What are the potential risks associated with using a Windows 2000 server for purposes other than for which it was originally designed?

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more
× How can I help you?