What is information technology?


I have some questions.
1. Define what is encompassed in the term information technology.
2. What are some of the ways that IT has become “pervasive”?
3. What kinds of portable IT help employees work more efficiently and effectively? What may
interfere with productivity?
4. What kinds of IT can help support teams when team members work at different locations?
5. How have some businesses used the Internet to compete based on low cost, product/service
differentiation, or both?
6. What kind of a business might choose to have low levels of dependence on IT?
7. What three types of IT resources need to be managed well?
8. What are some examples of newer IT manager roles, and why are they needed today?
9. For what reasons might an IT manager have a reporting relationship with a CIO as well as with
a senior business manager?


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In today’s fast-paced and technology-driven world, it is impossible to talk about business without considering Information Technology (IT). IT has become a crucial part of modern business, and it is constantly evolving. As a result, businesses must keep up with these changes to remain competitive and relevant. In this chapter, we will explore the definition of IT, how it has become pervasive, and its impact on business productivity, management, and effectiveness.


Chapter 1 – Review Questions, seeks to provide a broad overview of IT and its impact on modern businesses. The chapter begins by defining what is encompassed in the term information technology. It further explores how IT has become pervasive over the years, affecting various aspects of business operations. The chapter also highlights different types of portable IT that help employees work more efficiently and how some IT can interfere with productivity. Additionally, the chapter highlights how businesses use the internet to compete based on low cost, product/service differentiation, or both. It also explains why some businesses might choose to have low levels of dependence on IT. A key aspect of the chapter is identifying the three types of IT resources that need to be well managed. Finally, the chapter touches on some examples of newer IT manager roles and why they are needed today. The chapter concludes by identifying reasons why an IT manager might have a reporting relationship with a CIO as well as a senior business manager. Overall, the chapter aims to provide a comprehensive introduction to IT in modern business.

– To understand the concept of information technology and its pervasive nature
– To identify the benefits and challenges of using portable IT in the workplace
– To explore the use of IT in supporting geographically dispersed teams
– To analyze how businesses can use the Internet to gain a competitive advantage
– To examine the role of IT dependency in business operations
– To identify the key resources that need to be managed in IT
– To recognize the emerging roles of IT managers in modern organizations
– To understand the reporting relationships that IT managers may have with CIOs and senior business managers

Learning Outcomes:
By the end of this chapter, the learners will be able to:
– Define and explain the scope of information technology
– Describe how IT has become pervasive in various aspects of life and business
– Evaluate the benefits and challenges of using portable IT devices in increasing productivity at work
– Compare and contrast different types of IT that can be used to support geographically dispersed teams
– Analyze how businesses can leverage the Internet for competitive advantage
– Identify the factors that contribute to an organization’s level of IT dependency
– Evaluate the significance of managing IT resources effectively
– Identify the emerging roles of IT managers in modern organizations and their importance
– Explain the reasons why an IT manager may have a reporting relationship with both a CIO and a senior business manager

1. Introduction to Information Technology
2. Pervasiveness of Information Technology
3. Portable IT in the Workplace
4. Supporting Geographically Dispersed Teams
5. Using the Internet for Competitive Advantage
6. IT Dependency in Business Operations
7. Managing IT Resources
8. Emerging Roles of IT Managers
9. Reporting Relationships in IT Management

Solution 1: Maximizing Efficiency through IT Management

1. Encompassing the Term Information Technology
Information Technology is a term used to describe the use of digital devices, software, and networks to process, store, and distribute information in various formats.

2. IT as a Pervasive Force
IT has become pervasive due to the widespread use of digital technology in everyday life. IT is embedded in communication, transportation, education, healthcare, and banking, among others.

3. Enhancing Productivity with Portable IT
The use of portable IT such as laptops, smartphones, and tablets has led to increased mobility and flexibility in the workforce. However, distractions such as social media and web browsing can interfere with productivity.

4. Supporting Remote Teamwork through IT
IT tools such as video conferencing, project management software, and virtual collaboration platforms can help support teams working in different locations.

5. Leveraging the Internet for Business
Businesses have used the Internet to compete based on low cost through e-commerce, product/service differentiation through personalized marketing, and both strategies through online marketplaces.

Solution 2: Building Effective IT Management Teams

6. Balancing Dependence on IT
A business that has limited dependence on IT may be a small local firm with manual processes and a low volume of transactions.

7. Managing Critical IT Resources
IT resources that require effective management include hardware and software systems, data storage, and IT personnel.

8. Updating IT Manager Roles
New IT manager roles include IT risk management, cybersecurity management, and data analytics management, which reflect the growing importance of IT in business operations.

9. Reporting Relationships for IT Managers
IT managers may have reporting relationships with both a Chief Information Officer (CIO) and a senior business manager because IT is an integral part of business strategy and requires alignment with both technical and business goals.

Suggested Resources/Books:

1. “Information Technology for Management: Advancing Sustainable, Profitable Business Growth” by Efraim Turban, Linda Volonino, and Gregory R. Wood. This book covers a comprehensive introduction to the world of information technology and how it’s utilized in various types of organizations.

2. “The IT Manager’s Handbook: Getting your new job done” by Bill Holtsnider and Brian D. Jaffe. This book is an excellent resource for new IT managers who are looking to hit the ground running in their new roles.

3. “The Big Switch: Rewiring the World, From Edison to Google” by Nicholas Carr. This book discusses the evolution of technology and how it has become pervasive in our everyday lives.

Similar Asked Questions:

1. What are some of the most significant benefits of information technology in the workplace?
2. How has information technology transformed the way businesses operate?
3. What are some common challenges that IT managers face, and how can they overcome these obstacles?
4. How can companies ensure that their IT resources are being used effectively and efficiently?
5. What role does information technology play in organizational strategy and decision-making?

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