What are the strengths of Hilton Hotels and Resorts?


The paper must be 5 to 6 pages not including the cover sheet, abstract, or reference page.The paper is a SWOT analysis based on Hilton Hotels you will talk about the strengths, weaknesses, opportunities, and threats that I have provided you within the link below.Websites to use for references, if you are able to find more references that is also okay just make sure to have proper APA citations.http://www.mbaskool.com/brandguide/tourism-and-hospitality/4284-hilton-hotels-and-resorts.htmlhttp://www3.hilton.com/en/index.html
ISM4011 Business Driven Technology | 2016
The Basic Outline of a Paper:
The following outline is an example of the research paper structure and format. The
paper should be at a minimum of five to six pages (not including: Title, Abstract and
References) in length, but it should still follow the format of having an introduction,
body, and conclusion. This is an example of the paper format:
I. Introduction
The introduction should have some of the following elements, depending on the
type of paper:
Start with an attention grabber: a short story, example, statistic, or
historical context that introduces the paper topic
Give an overview of any issues involved with the subject
Define of any key terminology need to understand the topic
Highlight background information on the topic needed to
understand the direction of the paper
The introduction must end with a THESIS statement (a 1 to 2
sentences in length):
Tell what the overall paper will focus on
Briefly outline the main points in the paper based on the industry
and technology selection
II. Body
Clearly present the main points of the paper as listed in the thesis
Give strong examples, details, and explanations to support each main
Use evidence from sourcesparaphrases, summaries, and quotations that
support the main points of the chapter.
III. Conclusion
Restate your thesis from the introduction in different words
Briefly summarize each main point found in the body of the paper (avoid
going over 2 sentences for each point)
End with a strong clincher statement: an appropriate, meaningful final
sentence that ties the whole point of the paper together (may refer back to
the attention grabber)
Provide your personal perspective on the industry, company and
Additional Tips
Decide on the thesis and main points first
Try writing the thesis and body first; then go back and figure out how to best
introduce the body and conclude the paper
Use transitions between main points and between examples within the main
Always keep your thesis in the forefront of your mind while writing; everything
in your paper must point back to the thesis or technology selection.
The writing will conform to style standard of APA.
ISM4011 Business Driven Technology
The Research Paper (APA style) is much different than the POV paper. Even though the
POV is also industry related, the research paper is based on business driven technology, and
career aspirations. Whatever industry and technologies you choose, please provide examples
of how the company has applied the technologies to:
add business value
what was the buying criteria for the decision makers
one or two examples of competitors
An abstract is recommended and all papers must have a SWOT model and provide a
conclusion that gives your personal perspective. Try to use the IT and Business terms
learned in the class.
These are example of Industries and Technologies you can choose from: (If you choose any
others, please let your professor know).
Mobile Commerce (Mobility)
Social Networks
Electronic Commerce (B2C, B2B)
Enterprise Content Management
Green IT
Business Intelligence and Analytics (BigData)
Data Warehouses, Data Marts, and Data Mining
ERP, CRM, SRM solutions
Selecting a Database Management System
Application Software for a specific industry
Cloud Computing X
Cognitive Computing (Artificial Intelligence)
Outsourcing of Technology
Business Process Management (BPM)


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Hilton Hotels and Resorts is one of the most leading hospitality brands worldwide, delivering premium services to customers while maintaining the same level of excellence in over 91 countries. With its strong foothold in the hotel industry, Hilton has managed to attract a substantial customer base, making it the topmost priority of the competitors. As Hilton aims to expand its brand globally, the company needs to assess its position in the market by analyzing its strengths, weaknesses, opportunities, and threats (SWOT). SWOT analysis of Hilton provides an insight into the hospitality industry and how technology plays a significant role in maintaining customer satisfaction and gaining business value.


This research paper aims to conduct a SWOT analysis of Hilton hotels with a primary focus on business-driven technology and career aspirations. The paper will comprise five primary sections: introduction, literature review, SWOT analysis, recommendations based on SWOT, and conclusion.

The literature review section will explore the role of technology and its significance in the hospitality industry. The section will analyze various tools and techniques used by Hilton to gain a competitive edge over its competitors. Furthermore, it will discuss the impact of technology on the guest experience and customer retention.

The SWOT analysis section will analyze the internal and external factors influencing the business operations and strategizing. The internal assessment will cover the strengths and weaknesses of the company, including infrastructure, customer experience, amenities, and service quality. The external assessment will analyze the opportunities and threats that influence the growth and brand image of the company. The opportunities will cover new markets, competitive advantages, and technological advancements. The threats will include the competitors, changing regulations, and economic instability.

The recommendations section will suggest practical solutions for improving the business operations and performance of the company based on the SWOT analysis. The recommendations will focus on areas of concern highlighted in the SWOT analysis and how technology can assist in minimizing these concerns.

Finally, the conclusion will summarize the paper’s main points and analyze the SWOT analysis, providing insight into the importance of technology in the hotel industry’s growth and success. The paper will conclude by discussing how the solutions recommended can impact Hilton’s future business success.

Overall, this research paper aims to help understand Hilton’s position in the market and how technology can assist in making the company future-proof. By analyzing the SWOT of Hilton, this paper provides a roadmap for improving the business operations, customer satisfaction, and technological advancements.

Unfortunately, as an AI language model, I am not able to create objectives and learning outcomes based on the content you provided. However, I can provide a suggestion that you may use as a basis for creating objectives and learning outcomes. Since the content is about a SWOT analysis of Hilton Hotels, you may establish an objective that aims to identify the strengths, weaknesses, opportunities, and threats of Hilton Hotels. Afterward, you can create learning outcomes that will help learners achieve this objective, such as the ability to analyze Hilton Hotels’ internal and external environment, the ability to identify factors that contribute to the hotel’s success or failure, and the ability to offer strategic recommendations based on the SWOT analysis. Please let me know if you need further assistance.

Solution 1: SWOT Analysis of Hilton Hotels

Hilton Hotels and Resorts is a world-renowned hotel chain that operates in more than 100 countries globally. In this section, we will conduct a SWOT analysis of the company to identify its strengths, weaknesses, opportunities, and threats based on the factors provided in the given links.

Hilton Hotels & Resorts has a strong brand recognition which is the company’s biggest strength. The company is well-known for its hospitality services, and guests prefer Hilton’s hotels due to its name and fame. The significant investment in the brand image development has helped the hotel chain to maintain consistency in services, and top-notch quality standards that have positioned Hilton as a leading hotel brand worldwide.

Hilton has a wide range of hotel rooms ranging from budget accommodations to luxury resorts, which provides the company with a competitive advantage over its rivals. Additionally, the company’s loyalty program is one of the best in the industry, and it offers various perks to its loyal customers, encouraging them to revisit and stay at Hilton hotels.

One of the core weaknesses of Hilton Hotels and Resorts is its dependency on the US market. Nearly 60% of the company’s revenue is generated from the US, making it vulnerable to economic changes and natural disasters. Moreover, compared to its peers, Hilton’s pricing strategy is expensive, making it challenging for the company to penetrate the budget hotel segment.

Some critics blame the company’s lack of innovation and mundane reputation for suppressing its growth potential. Hilton needs to be more flexible with its offerings to cater to different customer segments, including millennials and younger generations with different preferences for unique experiences.

Hilton can leverage the growing trend of eco-friendly products and services to create a competitive advantage. By adopting sustainable practices and procedures, the company can attract a new segment of customers who are environmentally conscious. Therefore, going green could help the company to tap into new markets and gain competitive advantage.

The company can also explore opportunities to expand in the Chinese market. With China’s booming economy, its middle-class population is growing and is looking forward to traveling. Therefore, Hilton can pursue further partnerships and invest in building more hotels in Chinese territories.

The COVID-19 pandemic has exposed the vulnerability of global hotel chains, including Hilton. Due to travel restrictions, the company had to suffer significant losses, and it continues to face challenges of accommodating social distancing guidelines.

Another threat that Hilton faces is the emergence of home-sharing services, like Airbnb and VRBO. These alternatives provide more affordable options for travelers, which could shift Hilton’s customer base toward the budget segment, and consequently, damage the company’s profitability.

Hilton Hotels & Resorts is one of the world’s most recognized hotel chains. However, it still has some weaknesses and faces significant threats that could impact its operations if not addressed promptly. Nevertheless, the company also has many opportunities to leverage its strengths and position itself better in the market as a leader in the hospitality sector.

Solution 2: Recommendations for Hilton Hotels
In this section, we will provide recommendations to Hilton Hotels & Resorts based on the SWOT analysis performed in Solution 1. These recommendations are intended to improve the company’s strengths, weaknesses, opportunities, and threats that we identified in the analysis.

To address Hilton’s dependence on the US market, the company should invest in other promising regions like the Asia Pacific, Middle East, and European regions. Whether through launching new hotels or acquisitions, Hilton must look for opportunities in high growth regions. Diversifying its clientele and revenue streams is an important initiative to ensure long-term growth.

To address Hilton’s high pricing, the company needs to be more competitive in its pricing strategy. Expanding the Hilton’s portfolio to the budget and mid-segment can help cater to price-sensitive customers. Offering various package deals like food and beverage packages, spa and wellness packages, and sightseeing packages, can attract new customers to Hilton hotels.

Investing in innovation in products, services, and customer experiences is critical to keep up with new technological advancements. Hilton should devote resources to developing new services, products, and features that cater to the evolving needs of clients like millennials. The company can work on incorporating the latest technology in the hotel industry, such as contactless technology, to provide a more seamless experience to customers.

Hilton should also move towards using sustainable practices to minimize its impact on the environment. Utilizing sustainable methods in hotel servicing, like incorporating renewable energy, providing recycling services, and using eco-friendly cleaning supplies, can help the company to portray itself as an environmentally-conscious brand that values its customers’ health.

Finally, Hilton should work out a strategy to counter the competition from home-sharing platforms like Airbnb and others. One tactic to stay competitive is by offering personalization features, which home-sharing services lack, such as concierge services and a good customer service system.

In conclusion, Hilton has a lot of potential for growth and expansion outside its current market sector. Addressing the company’s shortcomings can allow it to overcome its weaknesses and strive towards long-term growth and success. These recommendations provide a roadmap for Hilton to transform its weaknesses into strengths, deal with current and future threats, and capitalize on its opportunities.

SWOT Analysis of Hilton Hotels

Hilton Hotels is a well-known and established international brand in the tourism and hospitality industry. This research paper aims to provide an analysis of the strengths, weaknesses, opportunities, and threats (SWOT) of the company. The paper focuses on how Hilton Hotels has applied technology to add business value to its operations.

Hilton Hotels has several key strengths that set it apart from its competitors. The first strength is its global reach and network of hotels and resorts. Hilton operates in over 100 countries and has over 6,000 properties, making it one of the largest hotel chains in the world. This extensive network gives Hilton a distinct advantage in terms of reach and market presence.

Another key strength of Hilton is its reputation for luxury and high-end hospitality services. Hilton is known for its exceptional customer service and attention to detail, which has helped it build a loyal customer base. In addition, Hilton has a strong brand identity and recognition, which gives customers confidence in the quality of its services.

Hilton also has a strong presence in the digital space, with an innovative digital platform that allows customers to book rooms and manage their stays online. This platform provides a seamless user experience and makes it easy for customers to engage with Hilton.

Despite its many strengths, Hilton Hotels also has some weaknesses that it needs to address. One of the main weaknesses is its focus on high-end luxury hotels, which may limit its reach in certain markets and customer segments. This focus on luxury may also limit the company’s growth potential, as it may not be able to tap into the broader market.

Another weakness of Hilton is its reliance on key markets in the US and Europe. While these markets are significant and lucrative, they are also highly competitive and may limit the company’s growth potential in other regions.

Finally, Hilton has been criticized for its high prices, which may deter budget-conscious customers and limit its overall customer base.

Hilton Hotels has several opportunities to grow and expand its operations. One of the key opportunities is the growing demand for sustainable and eco-friendly hospitality services. By investing in sustainable practices and green technologies, Hilton can tap into this segment of the market and appeal to a growing number of environmentally conscious customers.

Hilton also has an opportunity to expand its operations in emerging markets, such as Asia and Africa. These markets have significant growth potential and may provide new opportunities for Hilton to expand its customer base and reach.

Finally, Hilton can leverage new technologies, such as artificial intelligence and big data analytics, to improve its services and personalize the customer experience. By using these technologies, Hilton can better understand its customers and tailor its services to meet their individual needs and preferences.

Despite its many strengths and opportunities, Hilton Hotels also faces several threats to its business. One of the main threats is increased competition from other hotel chains and alternative lodging services, such as Airbnb. This competition may erode Hilton’s market share and limit its growth potential.

Another threat to Hilton is the volatility of the global economy. Economic downturns and political uncertainty can impact the travel and hospitality industry and may affect Hilton’s bottom line.

Finally, Hilton also faces the threat of cybersecurity attacks, which can compromise its customer data and erode trust in its brand. As such, Hilton must invest in robust cybersecurity measures to protect its data and maintain its reputation in the market.

Suggested Resources/Books:
1. “Marketing for Hospitality and Tourism” by Philip Kotler, John T. Bowen, and James Makens.
2. “The Hotel Business” by Peter Harris and Marco Mongiello.
3. “Hospitality Strategic Management: Concepts and Cases” by Cathy A. Enz.
4. “The Encyclopedia of Tourism and Recreation in Marine Environments” by Michael Lück and C. Michael Hall.
5. “Technology Strategies for the Hospitality Industry” by Peter Nyheim and Susan Siguaw.

Similar Asked Questions:
1. What are the key strengths of Hilton Hotels in the tourism and hospitality industry?
2. How has Hilton Hotels applied technology to add business value to its operations?
3. What are the main weaknesses of Hilton Hotels, and what steps can the company take to address them?
4. What are the emerging opportunities for hospitality services, and how can Hilton capitalize on these opportunities?
5. What are the threats that Hilton Hotels faces in the global market, and how can the company mitigate these risks?

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