What are the recommendations for improving a process as described in the Executive Summary of this Competency Assessment?

  

OPSCB/574 Competency 1 Assessment and Rubric

Course Title: Creating Value Through Operations

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Competency Assessment Title: Statistical Process Control Methods

Total Number of Points: 100

Assignment Directions

Step 1: Process Evaluation

Create a new Word doc for the elements of this assignment.

Evaluate your process using 1 of the following:

Use the lean concept to find ways to eliminate waste and improve the process.

Use SPC or Six Sigma to reduce defects or variances in the process.

Add your evaluation to your Word doc with the header “Process Evaluation.”

Step 2: Evaluation of Control Chart and Process Metrics

Complete the following in Excel:

Calculate the defined process metrics including variation and process capability.

Develop and display a control chart for the process.

Evaluate the control chart and process metrics using Statistical Process Control (SPC) methods. Determine whether the process could benefit from the

use of Six Sigma, Lean, or other tools. (Include all calculation and charts.)

Write your evaluation in your assignment Word doc under the header “Evaluation of Control Chart and Process Metrics.”

OPSCB/574 Competency 1 Rubric Page 2 of 3

Step 3: Executive Summary

Write a 700-word executive summary that includes the following:

A summary of the Process Evaluation (using either Lean or SPC or Six Sigma)

A summary of the Evaluation of Control Chart and Process metrics based on SPC methods

A summary of your evaluation of whether the process would benefit from the use of Six Sigma, Lean, or other tools

A description of the SPC project and recommendations for improvements

Add your summary to your Word doc with the header, “Executive Summary.”

OPSCB/574 Competency 1 Rubric Page 3 of 3

Competency Assessment Rubric

Assignment/Performance
Criteria

Mastery
100%

Meets Expectations
85%

Not Met
0%

1. Evaluation of the process

(weight 20%)

Thoroughly evaluated the process. Partially evaluated the process. Narrowly evaluated the process or
did not submit evaluation of
process.

2. Evaluation of the control chart and
process metrics using the statistical
process control methods

(weight 20%)

Thoroughly evaluated the control
chart and process metrics using
statistical process control methods.

Partially evaluated the control chart
and process metrics using statistical
process control methods.

Narrowly evaluated the control chart
and process metrics using statistical
process control methods or did not
submit evaluation of the control chart
and process metrics using statistical
process control methods.

3. Process evaluation summary

(weight 10%)

Thoroughly developed a summary of
the process evaluation.

Partially developed a summary of
the process evaluation.

Narrowly developed a summary of the
process evaluation or did not submit a
summary of the process evaluation.

4. Summary of control chart and
process metrics based on SPC
methods

(weight 10%)

Thoroughly developed a summary of
the evaluation of control chart and
process metrics based on SPC
methods.

Partially developed a summary of
the evaluation of control chart and
process metrics based on SPC
methods.

Narrowly developed a summary of the
evaluation of control chart and
process metrics based on SPC
methods or did not submit a summary
of the process evaluation.

5. Six Sigma, Lean, or other tools
evaluation summary

(weight 10%)

Thoroughly developed a summary of
the evaluation of whether the
process would benefit from the use
of Six Sigma, Lean, or other tools.

Partially developed a summary of
the evaluation of whether the
process would benefit from the use
of Six Sigma, Lean, or other tools.

Narrowly developed a summary of the
evaluation of whether the process
would benefit from the use of Six
Sigma, Lean, or other tools or did not
submit a summary of the evaluation of
whether the process would benefit
from the use of Six Sigma, Lean, or
other tools

6. Description of the Statistical
Process Control (SPC) project

(weight 15%)

Provided a detailed description of the
SPC project.

Provided a partial description of the
SPC project.

Provided a narrow description of the
SPC project or did not provide a
description of the SPC project.

7. Recommendations for
improvement

(weight 15%)

Provided detailed recommendations
for improvements.

Provided partial recommendations
for improvements.

Provided vague recommendations
for improvements or did not provide
recommendations for improvements.

Introduction:
OPSCB/574 Competency 1 Assessment is designed for individuals who are interested in improving their knowledge and skills in statistical process control methods. This course focuses on creating value through operations by reducing defects and variances in processes. The assessment requires candidates to evaluate their own processes and develop strategies to improve them.

Description:
The assessment requires candidates to complete three steps. In the first step, candidates must identify areas of waste and improve their process using lean concepts or use SPC or Six Sigma to reduce defects or variances in the process. Candidates must add their evaluation to their Word doc with the header “Process Evaluation.” In the second step, they must complete calculations in Excel to determine process metrics, develop and display a control chart, and evaluate the control chart and process metrics using Statistical Process Control (SPC) methods. Candidates must determine whether the process could benefit from the use of Six Sigma, Lean, or other tools. Candidates must add their evaluation in their assignment Word doc under the header “Evaluation of Control Chart and Process Metrics.” Finally, candidates must write an executive summary that includes a summary of the Process Evaluation, the Evaluation of Control Chart and Process metrics based on SPC methods, an evaluation of whether the process would benefit from the use of Six Sigma, Lean, or other tools, and recommendations for improvements. The executive summary must be written as a 700-word report and added to the Word doc with the header “Executive Summary.” The assessment is worth 100 points and candidates must meet the expectations for each criterion set out in the rubric to obtain the highest score.

Objectives:
– To evaluate a business process using either the Lean or Statistical Process Control (SPC) concept to eliminate waste and improve the process or reduce defects and variances in the process.
– To calculate defined process metrics, develop and display a control chart, and evaluate the control chart and process metrics using SPC methods.
– To determine whether the process could benefit from the use of Six Sigma, Lean, or other tools.
– To write a 700-word executive summary that summarizes the process evaluation, control chart and process metrics evaluation, and recommendations for improvements.

Learning Outcomes:
– By the end of this assessment, learners will be able to evaluate a business process effectively using either the Lean or SPC concept.
– By the end of this assessment, learners will be able to calculate defined process metrics, develop and display a control chart, and evaluate the control chart and process metrics using SPC methods.
– By the end of this assessment, learners will be able to determine whether a process could benefit from the use of Six Sigma, Lean, or other tools.
– By the end of this assessment, learners will be able to write an executive summary that effectively summarizes the process evaluation, control chart and process metrics evaluation, and recommendations for improvements.

Solution 1:

Process Evaluation Using Lean Concept

Lean manufacturing is a systematic approach to identify and eliminate waste and reduce variability in the process. The lean concept can be used to eliminate waste and improve the process by focusing on value creation and reducing non-value-adding activities. In this case, the process evaluation will identify and eliminate the sources of waste within the process.

The lean process evaluation includes the identification of value streams, mapping of the process flow, and identification of non-value-adding activities. The following activities can be taken to implement the lean concept into the process:

– Identifying the value streams: Identify the value streams and eliminate the steps that do not add value to the process.
– Mapping the process flow: Map the entire process flow and identify the activities that can be simplified, standardized, and automated.
– Eliminating non-value-adding activities: Identify and eliminate the activities that do not add value to the process, such as waiting, overproduction, defects, excess inventory, unnecessary movement, over-processing, and unused talent.

Implementation of the lean concept can eliminate waste and improve the process, resulting in reduced lead time, reduced cost, improved quality, and increased customer satisfaction.

Solution 2:

Evaluation of Control Chart and Process Metrics using SPC

Statistical Process Control (SPC) is a technique used to monitor and control a process by identifying and reducing variability in the process. The evaluation of the control chart and process metrics using SPC methods includes the following steps:

– Calculation of process metrics: Calculate the defined process metrics including variation and process capability, such as mean, standard deviation, range, and control limits.
– Development of control chart: Develop and display a control chart for the process based on the process metrics. The control chart helps to identify the variations in the process and determine whether the process is in control or out of control.
– Evaluation of control chart and process metrics: Evaluate the control chart and process metrics using SPC methods to identify the sources of variation and improve the process.
– Implementation of Six Sigma, Lean, or other tools: Determine whether the process could benefit from the use of Six Sigma, Lean, or other tools to further improve the process.

The implementation of SPC methods will help to identify the sources of variation in the process and improve the process by reducing variability and improving quality. The use of Six Sigma, Lean, or other tools can further improve the process and achieve better results.

Suggested Resources/Books:

1. “Statistical Process Control Methods for Long and Short Runs” by Bovas Abraham and Johannes Ledolter.
2. “Six Sigma: The Breakthrough Management Strategy Revolutionizing the World’s Top Corporations” by Mikel Harry and Richard Schroeder.
3. “Lean Thinking: Banish Waste and Create Wealth in Your Corporation” by James P. Womack and Daniel T. Jones.
4. “The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed” by Michael George, John Maxey, and David Rowlands.
5. “SPC Simplified for Services: Practical Tools for Continuous Quality Improvement” by D.H. Stamatis and Jack ReVelle.

Similar Asked Questions:

1. What is the difference between lean, Six Sigma, and Statistical Process Control methods?
2. How can we use SPC methods to reduce the variation in a process?
3. What are the benefits of implementing Six Sigma in an organization?
4. How can we apply lean thinking to eliminate waste in a process?
5. What are the common process metrics used in Statistical Process Control methods?

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