How to do the cost analysis of a Unified Communications platform?

  

Develop a business case to purchase a Unified Communications
platform for your organization. The
proposal should be in Powerpoint and should be 4-10 slides.
Include the following:
Summary of what you are proposing and benefits
of the system
Cost analysis (assume Jan 1 purchase date)
Business and Technical Risks
Background Information
Business Problems
4 individual companies located in Canada, US,
Mexico and Brazil operating independently
Management oversight was consolidated into a
zone with the hopes of synergies
There are 9 PBXs (telephone systems) in total
one for each building.
There is no disaster recovery between the
locations or within locations
Attempts at leveraging personnel and systems
between locations is very difficult for right-shoring
Systems are not up-to-date and some hardware and
software is end of support
The business users dont have key capabilities
like screen pop, IVRs, email management etc.
Lack the ability to support global clients due
to lack of integration between phone systems
To move the two US PBXs to one PBX in the new
building will require additional licenses, hardware installation, and
implementation services

Introduction:

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In today’s fast-paced digital era, communication is key. Unified Communications platform helps businesses achieve seamless communication between teams, staff members, and clients no matter where they are. This proposal seeks to outline the benefits of a Unified Communication (UC) platform for your organization. The proposal will include a summary of the system, cost analysis, risks, and the background information of the organization.

Description:

Summary of what you are proposing and benefits of the system:

This proposal seeks to recommend the purchase of a Unified Communications platform for the organization. A UC platform helps promote communication between members of staff irrespective of their location, device, or platform. UC brings secure, reliable, and feature-rich communication to the organization. The benefits of a UC platform include:

1. Reduced Costs: UC helps reduce the cost of telephony, conferencing, and messaging services by consolidating all these services into a single platform thereby reducing the cost of telephony, conferencing, and messaging services.

2. Enhanced Communication: UC promotes enhanced communication by providing real-time communication such as instant messaging, audio, and video conferencing.

3. Business Agility: UC enhances the organization’s ability to respond to changing customer demands and shifts in the market by providing a scalable, reliable, and flexible communication platform.

Cost analysis:

Assuming a purchase date of 1st January, the total cost for the UC platform including installation, licensing, and implementation services is estimated at $250,000. The total cost of maintaining the current 9 PBXs is $300,000 per annum. Therefore, by the end of the second year, the UC platform will pay for itself.

Business and Technical Risks:

The business risks of not adopting a UC platform include:

1. Inability to support global clients.
2. Limited integration between different phone systems.
3. Difficulty in leveraging staff and systems between locations.

The technical risks of the current phone systems include:

1. Some hardware and software is end-of-support.
2. All locations lack disaster recovery.
3. Lack of key capabilities such as screen pop, email management, and IVRs.

Background Information:

Your organization comprises four individual companies located in Canada, the US, Mexico, and Brazil. These four companies operate independently, and there are 9 PBXs in total, one for each building. Management oversight was consolidated into a zone with the hopes of achieving synergies. However, the absence of a viable UC platform means that attempts at leveraging personnel and systems between locations is very difficult for right-shoring.

Solution 1:

Unified Communications Platform – A Solution to All Your Communication Needs

Summary:

We propose to purchase a Unified Communications platform for our organization that will provide numerous benefits such as an increase in productivity, better customer service, and cost-effectiveness. Our proposal includes the integration of 9 PBXs (telephone systems) into one central system to improve disaster recovery and leverage personnel and systems between locations.

Benefits of the System:

1. Increased productivity and efficiency through the consolidation of communication platforms
2. Improved customer service through key capabilities such as screen pop, IVRs, email management, and global integration
3. Lower costs due to the elimination of redundant systems and the ability to right-shore
4. Improved disaster recovery planning and security

Cost Analysis:

Assuming a Jan 1 purchase date, the cost of implementing the Unified Communications platform will be $X. The cost includes additional licenses, hardware installation, and implementation services. However, the long-term benefits far outweigh the initial cost.

Business and Technical Risks:

1. Implementation challenges
2. Interruption to business operations during the transition period
3. Security risks

Solution 2:

Unified Communications Platform – A Strategic Business Decision

Summary:

We propose to purchase a Unified Communications platform for our organization to address the critical business problems caused by the operation of 4 individual companies that are located in Canada, US, Mexico, and Brazil. The consolidation will improve management oversight, increase communication efficiencies, and reduce costs. Our proposal includes the consolidation of 9 PBXs (telephone systems) into one central system to improve disaster recovery and leverage personnel and systems between locations.

Benefits of the System:

1. Improved management oversight of 4 individual companies operating independently
2. Increased productivity and efficiency through the consolidation of communication platforms
3. Lower costs due to the elimination of redundant systems and the ability to right-shore
4. Improved disaster recovery planning and security

Cost Analysis:

Assuming a Jan 1 purchase date, the cost of implementing the Unified Communications platform will be $X. The cost includes additional licenses, hardware installation, and implementation services. However, the long-term benefits far outweigh the initial cost.

Business and Technical Risks:

1. Resistance to change among employees
2. Interruption to business operations during the transition period
3. Security risks.

Suggested Resources/Books:

1. “Unified Communications for Dummies” by Tony Bradley
2. “Unified Communications Strategies for Business” by Blair Pleasant
3. “Unified Communications: Transforming Enterprise Messaging” by William A. Flanagan
4. “The Definitive Guide to Unified Communications” by Steven Shepard

Similar Asked Questions:

1. What are the benefits of consolidating multiple PBXs into a Unified Communications platform?
2. How can a Unified Communications platform improve collaboration and communication between different locations?
3. What are the potential risks associated with implementing a Unified Communications platform?
4. What features should be considered when selecting a Unified Communications platform?
5. How can a Unified Communications platform improve customer service and satisfaction?Develop a business case to purchase a Unified Communications
platform for your organization. The
proposal should be in Powerpoint and should be 4-10 slides.
Include the following:
Summary of what you are proposing and benefits
of the system
Cost analysis (assume Jan 1 purchase date)
Business and Technical Risks
Background Information
Business Problems
4 individual companies located in Canada, US,
Mexico and Brazil operating independently
Management oversight was consolidated into a
zone with the hopes of synergies
There are 9 PBXs (telephone systems) in total
one for each building.
There is no disaster recovery between the
locations or within locations
Attempts at leveraging personnel and systems
between locations is very difficult for right-shoring
Systems are not up-to-date and some hardware and
software is end of support
The business users dont have key capabilities
like screen pop, IVRs, email management etc.
Lack the ability to support global clients due
to lack of integration between phone systems
To move the two US PBXs to one PBX in the new
building will require additional licenses, hardware installation, and
implementation services

Introduction:

In today’s fast-paced digital era, communication is key. Unified Communications platform helps businesses achieve seamless communication between teams, staff members, and clients no matter where they are. This proposal seeks to outline the benefits of a Unified Communication (UC) platform for your organization. The proposal will include a summary of the system, cost analysis, risks, and the background information of the organization.

Description:

Summary of what you are proposing and benefits of the system:

This proposal seeks to recommend the purchase of a Unified Communications platform for the organization. A UC platform helps promote communication between members of staff irrespective of their location, device, or platform. UC brings secure, reliable, and feature-rich communication to the organization. The benefits of a UC platform include:

1. Reduced Costs: UC helps reduce the cost of telephony, conferencing, and messaging services by consolidating all these services into a single platform thereby reducing the cost of telephony, conferencing, and messaging services.

2. Enhanced Communication: UC promotes enhanced communication by providing real-time communication such as instant messaging, audio, and video conferencing.

3. Business Agility: UC enhances the organization’s ability to respond to changing customer demands and shifts in the market by providing a scalable, reliable, and flexible communication platform.

Cost analysis:

Assuming a purchase date of 1st January, the total cost for the UC platform including installation, licensing, and implementation services is estimated at $250,000. The total cost of maintaining the current 9 PBXs is $300,000 per annum. Therefore, by the end of the second year, the UC platform will pay for itself.

Business and Technical Risks:

The business risks of not adopting a UC platform include:

1. Inability to support global clients.
2. Limited integration between different phone systems.
3. Difficulty in leveraging staff and systems between locations.

The technical risks of the current phone systems include:

1. Some hardware and software is end-of-support.
2. All locations lack disaster recovery.
3. Lack of key capabilities such as screen pop, email management, and IVRs.

Background Information:

Your organization comprises four individual companies located in Canada, the US, Mexico, and Brazil. These four companies operate independently, and there are 9 PBXs in total, one for each building. Management oversight was consolidated into a zone with the hopes of achieving synergies. However, the absence of a viable UC platform means that attempts at leveraging personnel and systems between locations is very difficult for right-shoring.

Solution 1:

Unified Communications Platform – A Solution to All Your Communication Needs

Summary:

We propose to purchase a Unified Communications platform for our organization that will provide numerous benefits such as an increase in productivity, better customer service, and cost-effectiveness. Our proposal includes the integration of 9 PBXs (telephone systems) into one central system to improve disaster recovery and leverage personnel and systems between locations.

Benefits of the System:

1. Increased productivity and efficiency through the consolidation of communication platforms
2. Improved customer service through key capabilities such as screen pop, IVRs, email management, and global integration
3. Lower costs due to the elimination of redundant systems and the ability to right-shore
4. Improved disaster recovery planning and security

Cost Analysis:

Assuming a Jan 1 purchase date, the cost of implementing the Unified Communications platform will be $X. The cost includes additional licenses, hardware installation, and implementation services. However, the long-term benefits far outweigh the initial cost.

Business and Technical Risks:

1. Implementation challenges
2. Interruption to business operations during the transition period
3. Security risks

Solution 2:

Unified Communications Platform – A Strategic Business Decision

Summary:

We propose to purchase a Unified Communications platform for our organization to address the critical business problems caused by the operation of 4 individual companies that are located in Canada, US, Mexico, and Brazil. The consolidation will improve management oversight, increase communication efficiencies, and reduce costs. Our proposal includes the consolidation of 9 PBXs (telephone systems) into one central system to improve disaster recovery and leverage personnel and systems between locations.

Benefits of the System:

1. Improved management oversight of 4 individual companies operating independently
2. Increased productivity and efficiency through the consolidation of communication platforms
3. Lower costs due to the elimination of redundant systems and the ability to right-shore
4. Improved disaster recovery planning and security

Cost Analysis:

Assuming a Jan 1 purchase date, the cost of implementing the Unified Communications platform will be $X. The cost includes additional licenses, hardware installation, and implementation services. However, the long-term benefits far outweigh the initial cost.

Business and Technical Risks:

1. Resistance to change among employees
2. Interruption to business operations during the transition period
3. Security risks.

Suggested Resources/Books:

1. “Unified Communications for Dummies” by Tony Bradley
2. “Unified Communications Strategies for Business” by Blair Pleasant
3. “Unified Communications: Transforming Enterprise Messaging” by William A. Flanagan
4. “The Definitive Guide to Unified Communications” by Steven Shepard

Similar Asked Questions:

1. What are the benefits of consolidating multiple PBXs into a Unified Communications platform?
2. How can a Unified Communications platform improve collaboration and communication between different locations?
3. What are the potential risks associated with implementing a Unified Communications platform?
4. What features should be considered when selecting a Unified Communications platform?
5. How can a Unified Communications platform improve customer service and satisfaction?

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