How can local government officials communicate the benefits of a new cybersecurity policy to residents?


Prepare a 5 to
7 paragraph “Expert Opinion” for local government officials. This
document should briefly present a strategy for communicating with
residents about a new “cybersecurity” policy that places access
restrictions upon the local government’s online services website.
Background: Due to increased hacking attempts against the Service
Request system, the local government adopted the new policy without
allowing time for public comment. There has been a significant amount of
backlash including a protest by sports coaches and youth group leaders
who were unable to file reservation requests for ball fields and meeting
rooms in local Parks & Recreation facilities.
The newly adopted “cybersecurity” policy requires two-factor
authentication (logon/password, PIN) in order to gain access to online
services. The registration form requires name, address, cell phone
number, email address, date of birth, and the last four digits of the
individual’s social security number. The PIN is sent to the cell phone
number (text message) or email address each time an individual attempts
to logon to the Service Request system. If the PIN is not entered
correctly, the logon will fail and access to services will be denied.
Your “Expert Opinion” (document) should address the following issues:
How can the local government officials convince residents that this
“invasion of privacy” (collection of personal information during account
registration) is necessary and for their benefits?Should the local government suspend implementation of the new policy
for 90 days (180 days?) to allow members of the public to comment on
the new policy? Why or Why not?
Provide in-text citations and references for 3 or more authoritative sources. Put the reference list at the end of your posting.


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The adoption of a new cybersecurity policy by the local government has generated significant backlash among residents, especially those who rely on online services to file requests and reservations. The new policy requires two-factor authentication and the collection of personal information during account registration, which some individuals view as an invasion of privacy. In this document, we will provide our expert opinion on how local government officials can effectively communicate the benefits of this policy to residents and address concerns regarding privacy.


The new cybersecurity policy implemented by the local government mandates two-factor authentication and the collection of personal information during account registration. The rationale for this policy is based on the increasing number of hacking attempts against the Service Request system, which could compromise the security and privacy of personal information. The registration form requires name, address, cell phone number, email address, date of birth, and the last four digits of the individual’s social security number. The PIN is sent to either the cell phone number or email address of the registrant each time they attempt to logon to the Service Request system. If the PIN is not entered correctly, the logon will fail, and access to services will be denied.

Expert Opinion:

Local government officials need to effectively communicate the benefits of the new cybersecurity policy to residents to reduce the backlash currently experienced. The collection of personal information during account registration is vital to ensure the integrity and privacy of sensitive information. Personal information such as social security numbers or email addresses can often serve as the point of entry for hackers into sensitive data systems. By requiring two-factor authentication, residents are assured of the safety and security of their personal information if it falls into the wrong hands.

However, many residents have expressed concerns regarding the collection of personal information during registration. To address these concerns, local government officials should be transparent in the handling, processing, and storage of personal information collected during registration. The government should develop robust data protection policies and clarify that the personal information collected will only be used for the intended purpose of securing online services. This will help increase trust and confidence in the government while reducing concerns regarding privacy invasion.

Regarding the suspension of the new policy’s implementation, we advise against it. Cybersecurity is a critical issue, and every citizen must play their part in ensuring that data breaches do not occur. Waiting for another 90 or 180 days would expose the online services to more security threats, leading to economic losses or personal data breaches. Therefore, local government officials need to inform residents that immediate action is necessary, and the new policy’s implementation cannot be deferred.

In conclusion, effective communication through various channels is necessary to inform residents of the benefits of the new cybersecurity policy. Communicate the government’s commitment to protecting sensitive information and the importance of each resident’s engagement in ensuring that online services are secure. With these measures, residents can appreciate the need for the new policy and embrace it fully.


1. Interagency Security Committee. (2015). Guide to Cybersecurity Best Practices for Small and Medium-Sized Enterprises. National Institute of Standards and Technology.
2. Hohlfelder, J. (2021). Communicating Cybersecurity Measures. Communications of the ACM, 64(4), 89-96.
3. National Cyber Security Alliance. (2019). Small Business Cybersecurity: An Excel Resource Guide. Retrieved from

1. To communicate the benefits of the new “cybersecurity” policy to the residents of the local government.
2. To address the concerns of residents who feel that the policy is an invasion of privacy.
3. To provide information on the necessity of collecting personal information during account registration.
4. To provide a recommendation on whether or not to suspend implementation of the new policy for public comment.

Learning Outcomes:
1. Participants will understand the risks associated with online services and the importance of cybersecurity.
2. Participants will be able to explain why two-factor authentication is necessary for accessing online services.
3. Participants will understand the reasoning behind the collection of personal information during account registration.
4. Participants will be able to weigh the benefits and drawbacks of suspending implementation of the new policy for public comment.

Expert Opinion:

The new “cybersecurity” policy adopted by the local government is a critical strategy to safeguard online services from malicious attacks. Two-factor authentication is a highly secure method of verifying the identity of users who access online services. The registration process may seem intrusive to some residents, but this process provides an extra layer of protection to ensure the safety of personal data and sensitive information.

Although the local government did not allow public comment before implementing the new policy, a 90-day or 180-day public comment period could be a positive step toward increasing transparency and addressing any concerns from the public. However, the local government must ensure that this policy is not affected by delays that can potentially increase the exposure to cyber threats.

To convince residents that the new policy is necessary and for their benefits, the local government officials must educate the public on cybersecurity risks, the effectiveness of the new policy, and its alignment with security best practices. Officials can also emphasize the importance of preventing breaches that could compromise the personal information of residents, as well as the risk of financial and reputation damage for the local government.

1. “Two-Factor Authentication.” National Institute of Standards and Technology, 2018,
2. “Cybersecurity Guide for Local Government.” U.S. Department of Homeland Security, 2018,
3. “Why Two-Factor Authentication is Important for Businesses to Adopt.” IBM, 2019,

1. National Institute of Standards and Technology. “Two-Factor Authentication.” NIST Special Publication 800-63B. 2018.
2. U.S. Department of Homeland Security. “Cybersecurity Guide for Local Government.” 2018.
3. IBM. “Why Two-Factor Authentication is Important for Businesses to Adopt.” 2019.

Solution 1: Educating Residents about Cybersecurity

Local government officials should invest in educating residents about the importance of cybersecurity and the need for access restrictions on online services. This education campaign can take the form of a series of public forums, informational brochures, and social media outreach. By emphasizing the role of cybersecurity in protecting the community’s sensitive data, officials can help residents understand the rationale behind the newly adopted policy. Additionally, the introduction of cybersecurity awareness training programs can empower individuals to adopt better security practices and safeguard their online accounts.

Solution 2: Soliciting Public Feedback through a Comment Period

The local government should consider a 90-day comment period during which members of the public can express their feedback and concerns about the newly adopted cybersecurity policy. This comment period can take place via the government’s website, social media, or in-person forums. Soliciting public feedback demonstrates a commitment to transparency and ensures a more comprehensive understanding of community needs and preferences. After the comment period, officials can assess feedback and determine whether adjustments to the policy are necessary.

Expert Opinion:

Cybersecurity threats are an ever-present concern in today’s digital world, and local governments are not immune. While access restrictions on online services may be perceived as an invasion of privacy, they are necessary to safeguard sensitive data and protect the community. Therefore, local governments must focus on providing effective communication and education to residents to encourage support and adoption of new cybersecurity policies.

Effective communication can occur through social media outreach, town hall meetings, and informational brochures. By taking this approach, governments can help residents understand that these restrictions are essential to maintaining the integrity of their personal data. Access restriction policies are increasingly prevalent in today’s world, and local governments are merely aligning with current trends that benefit their communities.

In addition to effective communication, allowing a comment period for residents to voice their opinions is another approach that can garner community support and understanding. Furthermore, soliciting public feedback builds trust and fosters open relations between residents and local government officials. However, allowing too much time to pass before implementing cybersecurity policies may leave the community vulnerable to attack.

The implementation of the access restriction policy itself requires two-factor authentication, which may be perceived as an inconvenience to residents. However, this method is proven to be a highly effective way to safeguard online data and accounts. Indeed, cybersecurity experts recommend multifactor authentication for all online accounts, especially those with sensitive information.

Overall, local governments should prioritize educating residents and offering platforms for community feedback. Through open dialogue and acknowledging the importance of cybersecurity, local governments can create more trusting and secure communities.


1. “NIST 800-63B Digital Identity Guidelines,” National Institute of Standards and Technology, (2017):

2. “Multifactor Authentication,” Cybersecurity and Infrastructure Security Agency, (2021):

3. “Why Two-Factor Authentication is Essential,” LifeLock, (2019):

Suggested Resources/Books:

1. “Cybersecurity for Local Government: Defense Strategies Against Cyber Attacks” by Dr. Donald Norris.
2. “Cybersecurity Basics: A Local Government Handbook” by the International City/County Management Association (ICMA).
3. “Cybersecurity for Dummies” by Dr. Chey Cobb.

Similar asked questions:

1. What measures can local governments put in place to ensure data privacy and security?
2. How can local governments communicate the importance of cybersecurity to their residents?
3. What are the consequences of a data breach for local governments and their residents?
4. How can local governments balance the need for cybersecurity with the need for transparency and public input?
5. What resources are available to local governments for cybersecurity training and education?

Expert Opinion:

As a cybersecurity expert, it is crucial for local government officials to communicate the necessity of cybersecurity to residents in order to protect valuable municipal data. Firstly, officials can articulate the importance of including a two-factor authentication system for accessing online services to enhance the security of residents’ data. This can be done through targeted communication channels, such as a community newsletter or website update, emphasizing the dire need for the system and the benefits it can provide. Additionally, officials can include resources to educate residents about personal data privacy and security, such as ICMA’s “Cybersecurity Basics: A Local Government Handbook.” Through steady communication and education, residents can begin to understand the significance of the new policy and appreciate the efforts being taken to secure their information.

Moreover, it may be suggested that local government officials allow for a grace period for residents to get up to speed on the new policy. A suspended implementation for ninety days would give residents plenty of time to adapt to the new system. Simultaneously, the government can also hold public forums for input and opinion, like those with the sports coaches and youth group leaders who protested the policy. Through public forums, the government can learn from these critiques, source the needs and concerns of stakeholders and adapt their cybersecurity policy where necessary to fit everyone’s needs while keeping the data secure.

Overall, the implementation of a two-factor authentication system, coupled with education on personal data privacy and security protocols, would enable residents to trust the government with their information, encouraging them to use online services confidently. Local government officials should also be transparent about the implementation of the new policy, reminding residents of the dangers of cyber attacks and showcasing what is being done to combat them. Through steady and clear communication, local governments can positively transform public opinion on cybersecurity, ensuring the safety of residents’ information.


1. Norris, D. (2019). Cybersecurity for Local Government: Defense Strategies against Cyber Attacks. Boca Raton, Florida: CRC Press.
2. International City/County Management Association. (2018). Cybersecurity Basics: A Local Government Handbook.
3. Cobb, C. (2019). Cybersecurity for Dummies. Wiley.

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